Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Murray

Eastport,NY

Summary

Amiable Customer Experience Agent with several years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews. Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Customer Experience Specialist

Lynne's Cards & Gifts
Westhampton Beach, NY
06.2016 - Current
  • Assisted customers in selecting personalized gifts and greeting cards.
  • Resolved customer inquiries through phone and in-person communication.
  • Managed inventory levels to ensure stock availability for popular products.
  • Collaborated with team members to enhance the store's visual merchandising.
  • Trained new staff on customer service best practices and store operations.
  • Processed transactions accurately using point-of-sale systems.
  • Gathered customer feedback to improve service offerings and product selection.
  • Developed promotional displays to attract customer interest and increase sales.
  • Operated cash register and processed customer transactions efficiently.
  • Maintained a clean and organized checkout area for optimal customer experience.

Education

Associate of Arts -

Suffolk County Community College
Riverhead, NY
12-2022

High School Diploma -

Eastport South Manor Junior-Senior High School
Manorville, NY
06-2019

Associate of Arts -

Suffolk County Community College
Riverhead, NY

Skills

  • Customer service
  • Point-of-sale systems
  • Inventory management
  • Employee training
  • Customer feedback
  • Visual merchandising
  • Time management
  • Organizational skills
  • Attention to detail
  • Communication skills
  • Team collaboration

Timeline

Customer Experience Specialist

Lynne's Cards & Gifts
06.2016 - Current

Associate of Arts -

Suffolk County Community College

High School Diploma -

Eastport South Manor Junior-Senior High School

Associate of Arts -

Suffolk County Community College
Madison Murray
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