MADISON NACEY
Rancho Cucamonga,CA
Summary
Customer service professional with over two years of experience in fast-paced environments. Proven ability to maintain composure under pressure while managing multiple tasks to deliver exceptional service. Skilled in problem-solving and creating positive customer experiences, ensuring every individual feels valued. Committed to continuous improvement and enhancing operational efficiency in hospitality settings.
Overview
2
2
years of professional experience
6
6
Certifications
Work History
Front Desk Receptionist/General Attendant/Valet Operator
St Marks Dog Resort
06.2024 - 05.2025
- Greeted guests warmly, assisting with check-in/check-out and answering any questions to ensure a smooth experience.
- Worked closely with other team members to make sure dogs needs were met quickly and efficiently, creating a positive experience.
- Managed valet services by having our guests have an easier check in and check out.
- Answered phone calls, assisted with inquiries, and processed payments, maintaining a friendly and organized front desk.
- Maintained a clean, welcoming lobby area, ensuring guests felt comfortable and well taken care of during their visit.
Hostess/Server
Jinya Ramen Bar
Eastvale
05.2025 - 2025
- Welcomed and seated guests with a friendly, positive demeanor.
- Maintained accurate records of reservations and walk-ins, providing precise wait times.
- Assisted in bussing and resetting tables during peak hours to enhance efficiency.
- Supported servers by ensuring a clean and smoothly operating dining environment.
- Answered phones and processed to-go orders as required.
- Organized front area to create a welcoming first impression for guests.
- Ensured guest comfort and satisfaction throughout entire visit.
- Provided exceptional customer service in a fast-paced dining environment.
- Spoke with patrons to drive satisfaction with food and service.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Implemented feedback from customers to improve service quality and menu offerings.
Cashier/Cook
Bushi by Jinya
01.2023 - 05.2024
- Delivered exceptional customer service as a cashier, managing high-volume transactions with accuracy and professionalism while creating a welcoming environment for all guests.
- I helped operate kitchens by making precise menu preparations that upheld quality consistency and deadlines while adhering to complete food safety rules.
- Took customer orders efficiently, providing recommendations and answering menu questions while ensuring a smooth and friendly checkout experience.
Education
High School Diploma -
ALTA LOMA HIGH SCHOOL
CA05-2024
Bachelors In Progress - Radiologic Sciences
CALIFORNIA BAPTIST UNIVERISTY
Riverside, CASkills
- Adaptability
- Collaboration
- Precision
- Productivity
- Organization
- Communication
- Customer Service
- Multitasking
- Problem-solving
- Efficiency
- Professionalism
- Flexibility
- Patience
- Leadership
- Cash handling
- Customer service
- Communication skills
- Problem resolution
- Attention to detail
- Organizational skills
- Active listening
- Guest relations
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Calm demeanor
- Hospitality and accommodation
- Exceptional communication
- Special requests handling
Certification
San Bernardino Food Handlers Card Certification
Timeline
Hostess/Server
Jinya Ramen Bar
05.2025 - 2025
Front Desk Receptionist/General Attendant/Valet Operator
St Marks Dog Resort
06.2024 - 05.2025
Cashier/Cook
Bushi by Jinya
01.2023 - 05.2024
High School Diploma -
ALTA LOMA HIGH SCHOOL
Bachelors In Progress - Radiologic Sciences
CALIFORNIA BAPTIST UNIVERISTY