Madison Nath
Omaha,NE
Summary
Adept at multitasking and fostering positive customer experiences, I excelled at Kobe Steakhouse of Japan by seamlessly managing guest relations and operational demands. My proficiency in time management and exceptional customer service, complemented by a talent for conflict resolution, significantly enhanced guest satisfaction and team efficiency.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Kobe Steakhouse of Japan
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
Barista
LaMar's Donuts & Coffee
09.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor's - Marketing
University of Nebraska At Omaha
Omaha, NE05-2028
Skills
- Customer service
- Time management
- Strong multitasking
- Friendly and outgoing
- Greeting guests
- Attention to detail
- Active learning
- Team player
- Cleanliness and hygiene
- Opening and closing duties
- Conflict resolution
- Active listener
- Cash handling
- Cleanliness
- Complex Problem-solving
- Exceptional customer service
- Scheduling
Timeline
Restaurant Hostess
Kobe Steakhouse of Japan
01.2024 - Current
Barista
LaMar's Donuts & Coffee
09.2022 - 03.2023
Bachelor's - Marketing
University of Nebraska At Omaha
Similar Profiles
MUHAMMAD HUNAINMUHAMMAD HUNAIN
Sales Executive at Kobe Motor JapanSales Executive at Kobe Motor Japan
Jose Pena SalvadorJose Pena Salvador
Customer Service Cashier at Kobe Japan Hibachi And SushiCustomer Service Cashier at Kobe Japan Hibachi And Sushi
Matthew GrattanMatthew Grattan
Server/Bartender at Kobe SteakhouseServer/Bartender at Kobe Steakhouse