Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Neeley

Middletown,OH

Summary

Dynamic Field Service Technician with a proven track record at Hydra Tech, excelling in technical troubleshooting and fostering positive client relationships. Recognized for reducing downtime through proactive maintenance and delivering exceptional training to junior technicians. Committed to accountability and continuous improvement, ensuring high-quality service and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Field Service Technician

Hydra Tech
03.2020 - 01.2023
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

Operations Manager

Dog Town
04.2020 - 03.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Interacted well with customers to build connections and nurture relationships.

Co. Teacher

Creme De La Creme Center of Excellence
08.2019 - 02.2020
  • Fostered critical thinking skills in students through problem-solving activities and real-world applications of concepts taught in class.
  • Utilized data-driven decision-making processes to inform instructional strategies and improve overall student achievement levels in the classroom.
  • Boosted parent-teacher collaboration by maintaining open lines of communication and conducting regular meetings to discuss student progress.
  • Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
  • Increased student participation through group projects, presentations, and interactive learning exercises.
  • Promoted a positive learning environment by establishing clear expectations and encouraging respectful behavior among students.
  • Fostered student curiosity and interest through creative hands-on activities.

Education

High School Diploma -

Edgewood High School
Trenton, OH
01-2020

Skills

  • Analytical Problem Solving
  • Technical Troubleshooting
  • Positive Mindset
  • On-Site Repairs
  • Teamwork and coordination
  • Client Onboarding Training
  • Skilled in Power Tools
  • Repair and installation
  • Installation and maintenance
  • Tool Inventory Management
  • Accountability and work ethic

Certification


  • OSHA 30 Certified
  • OSHA 10 Certified
  • First Aid Certification
  • Forklift Certification
  • Confined Space Certified
  • Confined Space Search And Rescue

Timeline

Operations Manager

Dog Town
04.2020 - 03.2021

Field Service Technician

Hydra Tech
03.2020 - 01.2023

Co. Teacher

Creme De La Creme Center of Excellence
08.2019 - 02.2020

High School Diploma -

Edgewood High School

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Madison Neeley