Madison Nelson
Victoria,TX
Summary
Energetic professional with demonstrated ability to provide excellent customer service and support over the phone. Proficient in managing calls, transferring calls to appropriate departments, and handling inquiries efficiently. Skilled in active listening, clear communication, and multitasking. Critical thinker with many years of experience as Telephone Operator. Reliable and consistently remains composed and professional at all times. Friendly demeanor with great people skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phone Operator
Victoria Womens Clinic
Victoria, TX
07.2024 - 11.2024
- Performed data entry of customer contact information into computer database systems.
- Greeted callers and identified their needs quickly and accurately.
- Handled escalated customer complaints professionally and effectively.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Maintained a professional demeanor while handling customer calls.
- Updated customer accounts with new information from callers.
- Transferred calls to other departments as needed.
- Called clients to leave voicemail reminders of appointment date and time.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Took messages from callers and accurately relayed details to intended staff.
Front Desk Receptionist
Advanced Vision Care
Victoria, TX
10.2023 - 05.2024
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled and confirmed appointments for clients and staff.
Eye Technician
Transvision P.C.
Victoria, TX
03.2023 - 07.2023
- Assisted with the pre-testing of patients prior to doctor's examination.
- Conducted routine cleaning of equipment used in examinations such as slit lamps, tonometers.
- Organized appointments for patients requiring further examination from an optometrist or ophthalmologist.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
- Processed payments from customers for services rendered or products purchased.
- Administered diagnostic tests such as visual field testing, color blindness testing and ocular motility assessment.
Pet Care Specialist
Pet Resort On Main
Victoria, TX
03.2022 - 08.2022
- Performed bathing services when necessary using appropriate shampoos and conditioners while ensuring safety of the animal at all times.
- Managed inventory levels of supplies such as food items, bedding materials, toys, and treats, ensuring adequate stock is always maintained.
- Monitored food intake levels of all animals and ensured proper nutrition was being provided.
- Transported animals safely between locations using appropriate carriers or crates.
- Kept kennels clean and sanitary at all times by performing regular cleaning tasks such as sweeping, mopping, disinfecting surfaces.
- Administered medication as prescribed by veterinarians.
- Observed animal behavior closely for signs of stress or illness that could require medical attention.
Education
High School Diploma -
Victoria West High School
Victoria, TX05-2021
Skills
- Appointment scheduling
- Customer service
- Call management
- Payment processing
- Client relations
- Data entry
- Equipment maintenance
- Attention to detail
- Time management
- Call distribution
- Typing speed
- Telephone etiquette
- Call handling
- Empathy and patience
- Call transferring
- Appointment confirmation
- Front desk operations
- Call reception
- Professional communication
- Flexible schedule
- Client service
- Clear communication
- Typing skills
- Professional demeanor
- Animal training
- Patience and tolerance
- Kennel disinfection
- Animal care
- Medication administration
- Pet handling
- Veterinary care
Certification
First Aid
CPR
Languages
English
Professional
References
References available upon request.
Timeline
Phone Operator
Victoria Womens Clinic
07.2024 - 11.2024
Front Desk Receptionist
Advanced Vision Care
10.2023 - 05.2024
Eye Technician
Transvision P.C.
03.2023 - 07.2023
Pet Care Specialist
Pet Resort On Main
03.2022 - 08.2022
High School Diploma -
Victoria West High School
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