Madison Ngo
Braintree,MA
Summary
Proven team collaborator and efficient package handler, I excelled at Amazon by streamlining warehouse operations and exceeding performance targets through exceptional organizational skills and attention to detail. Demonstrated strong customer service abilities and problem-solving skills at CVS Pharmacy, enhancing shopping experiences. Achieved notable safety and efficiency, contributing to a productive and safe work environment.
Overview
4
4
years of professional experience
Work History
Sortation Associate
Amazon
05.2021 - Current
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Streamlined workflow by keeping work area organized and free from obstructions during shifts.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights, and hazardous chemical handling.
- Troubleshot technical issues with scanning equipment quickly, minimizing downtime during shifts.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Cashier
CVS Pharmacy
10.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Bachelor of Science - Biology
Quincy College
Quincy, MAHigh School Diploma -
Braintree High School
Braintree, MA05-2021
Skills
- Package handling
- Sorting accuracy
- Team collaboration
- Warehouse safety
- Problem-solving skills
- Hand-eye coordination
- Attention to detail
- Organizational skills
- Customer service
- Patience and empathy
- Refunds and exchanges
- Data entry
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Sortation Associate
Amazon
05.2021 - Current
Cashier
CVS Pharmacy
10.2020 - 05.2021
Bachelor of Science - Biology
Quincy College
High School Diploma -
Braintree High School