Madison Nguyen
Mansfield,TX
Summary
Highly skilled, providing exceptional customer service over the past 15 years. Possesses strong communication and multitasking abilities to ensure a smooth dining experience for guests.
Overview
11
11
years of professional experience
Work History
Server
Even Coast
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided constructive feedback for improvement to individual team members.
- Implemented strategies for resolving service issues to improve efficiency.
- Maintained training records for new hires to streamline onboarding processes for future staff.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server
Georgie
08.2022 - 06.2024
- Greeted and seated guests, presenting menus and providing recommendations on food and beverages
- Took accurate orders and entered them into the POS system in a timely manner
- Delivered food and drinks promptly while ensuring order accuracy and quality
- Provided exceptional customer service by addressing any guest concerns or special requests
- Collaborated with kitchen and bar staff to ensure seamless operations and a positive dining experience for guests
Assistant General Manager
Georgie
11.2020 - 08.2022
- Assisted in overseeing the daily operations of the business, including managing staff schedules and handling customer inquiries and concerns
- Collaborated with the General Manager to develop and implement training programs for staff members to enhance their skills and improve overall performance
- Analyzed financial reports and performance metrics to identify areas for improvement and implement cost-effective solutions
- Acted as a liaison between upper management, staff, and customers to ensure effective communication and resolve any issues in a timely manner
Assistant General Manager
Tei-An
07.2014 - 11.2019
- Supported General Manager in day-to-day operations, including staff supervision, customer service, and inventory management
- Assisted in developing and implementing company policies and procedures to improve operational efficiency and maintain compliance with industry regulations
- Supported General Manager in overseeing daily operations, including staff supervision, customer service, and inventory management
- Led team meetings and training sessions to ensure staff members were informed and equipped to deliver exceptional service
Education
Bachelors - Business
University of Arlington
Arlington, Tx05.2012
Timeline
Server
Even Coast
08.2024 - Current
Server
Georgie
08.2022 - 06.2024
Assistant General Manager
Georgie
11.2020 - 08.2022
Assistant General Manager
Tei-An
07.2014 - 11.2019
Bachelors - Business
University of Arlington
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