Madison Nightingale
Parker,CO
Summary
Versatile candidate with vast experience providing outstanding customer service and office support. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling appointments.
Overview
8
8
years of professional experience
Work History
Server
Benedict's
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Front Desk Receptionist & Cook
Holiday Inn & Trapper's Bar & Grill
07.2023 - Current
- Greeted guests at front desk engaging in pleasant conversations about their travels while completely managing their check-in process
- Maintained an organized and clean front office area in order to create a professional and welcoming environment for visitors and employees
- Scheduled, coordinated, and confirmed appointments and meetings for guests
- Resolved all customer issues quickly, notifying the supervisor immediately when any problems escalated beyond my authority.
Line and Prep cook
Cooper's Hawk Winery & Restaurant
07.2022 - 06.2023
- Prep cook, trained on Hot, Cold, and Portion Specialties in a Fine Dining establishment
- Organized and assessed Inventory
- Pantry - Line Position.
Bartender & Server / Server Trainer
Red Lobster
01.2018 - 07.2022
- Experience in multiple positions, including Back of House (BOH) and all of Front of House (FOH).
Certified Nursing Assistant - CNA
Children's Mercy Hospital
08.2019 - 06.2021
- Obtained regular vitals, and performed patient care
- Cared for juvenile patients with special circumstances and diets
- Received recognition for outstanding accomplishments made while assisting and caring for eating disorder patients.
Carhop / Assistant Manager
Sonic
02.2016 - 01.2018
- Certified Trainer for all FOH employees
- Provided Customer Satisfaction, while maintaining company guidelines
- Worked my way up from Carhop to an Interim Assistant Manager role - all while under the age of eighteen
- Handled cash and made deposits / drops each shift
- Managed staff and ran efficient numbers while also performing multiple different roles.
Education
Associate's Degree in Liberal Arts -
Johnson County Community College
07.2022
Skills
- Diverse background which includes Customer Service Experience, Food Handling and Safety practices, as well as Patient Care Objective: placing others before myself
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
Activities
- Previously Kansas Certified Nursing Aid
- Training Aid for Children's Mercy Hospital
- Jackson County Food Handler's Certification
- Volunteered at local shops to support my community, and give back to those in Need.
- Staff Trainer for Red Lobster
- Competed in College Competitions for Culinary and Hospitality / Management
- Obtaining medals for demonstrating culinary skills
- Was the Team Lead for competitions and was designated to watch over fellow Team Members in order to efficiently perform together as a unit
- Participated in Farmers Markets, Wedding Receptions, and Kansas Legislature Dinners - Preparing dinners for 400+ guests monthly.
- Assisted with Food Orders each week
- Created Menus, Dinner, and Cocktail recipes in previous positions to assist in controlling food costs and reducing waste.
References
- Adrian Caponetto, Cooper's Hawk Winery Head Chef, (816) 210-2687
- Jacinta (Jay) Nielsen, Red Lobster FOH Manager, (719) 644-4664
- Jimmy Ludy, Sonic Partner/General Manager, (573) 356-5192
- Jack Low, Culinary Arts Instructor, (785) 840-4275, jacklow@eudoraschools.org
Timeline
Server
Benedict's
01.2024 - Current
Front Desk Receptionist & Cook
Holiday Inn & Trapper's Bar & Grill
07.2023 - Current
Line and Prep cook
Cooper's Hawk Winery & Restaurant
07.2022 - 06.2023
Certified Nursing Assistant - CNA
Children's Mercy Hospital
08.2019 - 06.2021
Bartender & Server / Server Trainer
Red Lobster
01.2018 - 07.2022
Carhop / Assistant Manager
Sonic
02.2016 - 01.2018
Associate's Degree in Liberal Arts -
Johnson County Community College