Summary
Overview
Work History
Education
Skills
References
Activities
Certification
Timeline
Generic

Madison Nightingale

Aurora,CO

Summary

Dynamic professional with a versatile background, including pivotal roles at AdventHealth, showcasing exceptional customer service and leadership. Excelled in food safety, patient care, and staff motivation, achieving significant improvements in service delivery. Renowned for hospitality expertise and a strong work ethic, adept in POS systems and safe food handling, consistently placing others' needs first.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food Service Team Lead

AdventHealth
Parker, CO
09.2024 - Current
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Distributed food to service staff for prompt delivery to customers.
  • Established positive relationships with customers through excellent customer service skills.
  • Served customers by phone to take orders and answer product or service questions.

Front Desk Receptionist & Cook

Holiday Inn & Trapper's Bar & Grill
07.2023 - 09.2024
  • Greeted guests at front desk engaging in pleasant conversations about their travels while completely managing their check-in process
  • Maintained an organized and clean front office area in order to create a professional and welcoming environment for visitors and employees
  • Scheduled, coordinated, and confirmed appointments and meetings for guests
  • Resolved all customer issues quickly, notifying the supervisor immediately when any problems escalated beyond my authority.

Server

Benedict's
, CO
01.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Line and Prep cook

Cooper's Hawk Winery & Restaurant
07.2022 - 06.2023
  • Prep cook, trained on Hot, Cold, and Portion Specialties in a Fine Dining establishment
  • Organized and assessed Inventory
  • Pantry - Line Position.

Bartender & Server / Server Trainer

Red Lobster
01.2018 - 07.2022
  • Experience in multiple positions, including Back of House (BOH) and all of Front of House (FOH).

Certified Nursing Assistant - CNA

Children's Mercy Hospital
08.2019 - 06.2021
  • Obtained regular vitals, and performed patient care
  • Cared for juvenile patients with special circumstances and diets
  • Received recognition for outstanding accomplishments made while assisting and caring for eating disorder patients.

Carhop / Assistant Manager

Sonic
02.2016 - 01.2018
  • Certified Trainer for all FOH employees
  • Provided Customer Satisfaction, while maintaining company guidelines
  • Worked my way up from Carhop to an Interim Assistant Manager role - all while under the age of eighteen
  • Handled cash and made deposits / drops each shift
  • Managed staff and ran efficient numbers while also performing multiple different roles.

Education

Associate's Degree in Liberal Arts -

Johnson County Community College
07.2022

Skills

  • Diverse background, which includes customer service experience, food handling and safety practices, as well as patient care
  • Objective: placing others before myself
  • Strong work ethic
  • Food preparation
  • Staff motivation
  • Strong leadership
  • Food presentation
  • POS system
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling

References

  • Adrian Caponetto, Cooper's Hawk Winery Head Chef, (816) 210-2687
  • Jacinta (Jay) Nielsen, Red Lobster FOH Manager, (719) 644-4664
  • Jimmy Ludy, Sonic Partner/General Manager, (573) 356-5192
  • Jack Low, Culinary Arts Instructor, (785) 840-4275, jacklow@eudoraschools.org

Activities

  • Previously Kansas Certified Nursing Aid
  • Training Aid for Children's Mercy Hospital
  • Jackson County Food Handler's Certification
  • Volunteered at local shops to support my community, and give back to those in Need.
  • Staff Trainer for Red Lobster
  • Competed in College Competitions for Culinary and Hospitality / Management
  • Obtaining medals for demonstrating culinary skills
  • Was the Team Lead for competitions and was designated to watch over fellow Team Members in order to efficiently perform together as a unit
  • Participated in Farmers Markets, Wedding Receptions, and Kansas Legislature Dinners - Preparing dinners for 400+ guests monthly.
  • Assisted with Food Orders each week
  • Created Menus, Dinner, and Cocktail recipes in previous positions to assist in controlling food costs and reducing waste.

Certification

  • ServSafe

Timeline

Food Service Team Lead

AdventHealth
09.2024 - Current

Server

Benedict's
01.2024 - 08.2024

Front Desk Receptionist & Cook

Holiday Inn & Trapper's Bar & Grill
07.2023 - 09.2024

Line and Prep cook

Cooper's Hawk Winery & Restaurant
07.2022 - 06.2023

Certified Nursing Assistant - CNA

Children's Mercy Hospital
08.2019 - 06.2021

Bartender & Server / Server Trainer

Red Lobster
01.2018 - 07.2022

Carhop / Assistant Manager

Sonic
02.2016 - 01.2018

Associate's Degree in Liberal Arts -

Johnson County Community College

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