Madison Nixon
Denison,TX
Summary
Accomplished Senior Relationship Banker with a proven track record at First United Bank & Trust, proficient in strategic planning and relationship building. Expert in financial advisement, team collaboration and improving operational efficiency. Demonstrates strong communication skills, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Senior Relationship Banker
First United Bank & Trust
Denison, TX
04.2024 - Current
- Monitored client accounts for suspicious activity or fraudulent transactions.
- Developed strategies to improve operational efficiency within the financial center.
- Served as a mentor to staff members providing guidance on banking practices and procedures.
- Handles escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
- Trained new hires on customer service policies and procedures.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules, and monitored performance.
Relationship Banker
First United Bank & Trust
Denison, TX (On-Site)
02.2021 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Presented new and additional products and services to existing customers.
Sales Associate
Victoria's Secret & PINK
Sherman, TX (On-Site)
09.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Tanglewood Resort
Pottsboro, TX (On-Site)
03.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Denison High School
Denison, TX05.2018
Skills
- Coordination
- Available Nights, Weekends and Holidays
- Strategic Planning
- Sales Training
- Order Supplies
- Merchandise Recommendations
- Time Management
- Verbal Communication
- Speaking
- Strong Communication and Interpersonal Skills
- Team Collaboration
- Financial Advisement
- Financial Processes Understanding
- Currency Exchange
- Assist Tellers
- Serve Customer Needs
- Teller Auditing
- Banking
- Relationship Building and Management
- Honest and Dependable
Accomplishments
Completed the Denison Leadership Program and built many strong relationships within the community.
Effectively played a role in integrating new systems within the workplace.
Timeline
Senior Relationship Banker
First United Bank & Trust
04.2024 - Current
Relationship Banker
First United Bank & Trust
02.2021 - Current
Sales Associate
Victoria's Secret & PINK
09.2018 - 03.2020
Server
Tanglewood Resort
03.2018 - 03.2020
High School Diploma -
Denison High School
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