Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Nordman

Covington,KY

Summary

Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Kendra Scott
06.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Host/Cashier

Socos
05.2023 - 08.2023
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Host/Cashier

Wings and Rings
08.2021 - 02.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Bachelor of Science - Biology

University of Kentucky
Lexington, KY
05.2026

High School Diploma -

Beechwood High School
Fort Mitchell, KY
05.2021

Skills

  • Retail Sales
  • Adaptability
  • Active Listener
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Service/Engagement
  • Cash/Register Handling
  • Time Management
  • Flexible Schedule
  • Product Knowledge
  • Upselling strategies
  • Professional Appearance

Timeline

Retail Sales Associate

Kendra Scott
06.2023 - Current

Host/Cashier

Socos
05.2023 - 08.2023

Host/Cashier

Wings and Rings
08.2021 - 02.2023

Bachelor of Science - Biology

University of Kentucky

High School Diploma -

Beechwood High School

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Madison Nordman