MADISON NORMILE
Westbury,New York
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
RECEPTIONIST/ FILE CLERK
Amato Law Group PLLC
07.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Improved file organization by implementing an efficient categorization and labeling system.
- Maintained physical and computer-based filing systems.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
RETAIL EMPLOYEE (Seasonal)
J&B of Jones Beach
05.2022 - 09.2023
- Keyholder for the establishment- In charge of Opening and closing the store.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
- Provided personalized recommendations based on customer preferences, leading to increased repeat business.
- Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
- Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
- Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
HOSTESS/ TO-GO SERVER
Millers Ale House
04.2022 - 12.2022
- Correctly packaging food and drink orders to ensure all items are correctly served to our guests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
Wedding Caterer
MME Ink
12.2021 - 08.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Streamlined catering processes for improved efficiency, resulting in timely service at all weddings.
PHONE CANVASSER
Citizens Campaign for the Environment
03.2020 - 01.2021
- Assisted in event planning, resulting in successful fundraisers and increased campaign visibility.
- Navigated challenging conversations with grace, maintaining composure when faced with opposing viewpoints or difficult questions.
- Achieved daily call quotas, demonstrating strong work ethic and dedication to achieving campaign goals.
- Provided efficient support to other team members, addressing any questions or concerns related to canvassing efforts.
- Managed sensitive data responsibly, adhering to established privacy policies and procedures.
- Adapted quickly to new scripts or talking points as needed, ensuring consistent messaging throughout the campaign period.
- Enhanced campaign efficiency through accurate data entry and organization of collected information.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
- Followed up with customers to verify satisfaction with products and services.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
Education
LAW ENFORCEMENT TECHNOLOGY - Criminal Science & Psychology
SUNY Farmingdale
Farmingdale, NY06.2026
HIGH SCHOOL DIPLOMA -
W.T Clarke High School
East Meadow, NY06.2019
Skills
- Time Management
- Organization skills
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- Administrative Support
- Service-oriented mindset
- Attention to Detail
- Punctual and Reliable
- Inventory Management
- Catering Coordination
Languages
Italian
Timeline
RECEPTIONIST/ FILE CLERK
Amato Law Group PLLC
07.2023 - 05.2024
RETAIL EMPLOYEE (Seasonal)
J&B of Jones Beach
05.2022 - 09.2023
HOSTESS/ TO-GO SERVER
Millers Ale House
04.2022 - 12.2022
Wedding Caterer
MME Ink
12.2021 - 08.2022
PHONE CANVASSER
Citizens Campaign for the Environment
03.2020 - 01.2021
LAW ENFORCEMENT TECHNOLOGY - Criminal Science & Psychology
SUNY Farmingdale
HIGH SCHOOL DIPLOMA -
W.T Clarke High School