Madison Norton
Santa Rosa Beach,FL
Summary
Experienced Retail Sales Lead with five years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Retail Sales Associate
Seaside Associated Stores
06.2019 - 07.2024
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Facilitated positive customer experiences by resolving issues promptly and professionally.
Host
Flemings Steakhouse
10.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Arts - Undecided
Gulf Coast State College
Panama City, FL08.2026
Skills
- Customer Relationship Building
- Store operations
- Policy Enforcement
- Store maintenance
- Problem-solving abilities
- Customer Service
Timeline
Host
Flemings Steakhouse
10.2023 - 02.2024
Lead Retail Sales Associate
Seaside Associated Stores
06.2019 - 07.2024
Associate of Arts - Undecided
Gulf Coast State College
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