Madison Norton
Kingwood,TX
Summary
Customer service-focused event coordination professional with progressive experience in managing large scale luxury events. Versatile and efficient with a robust work ethic and problem-solving skills. Experience in strategic planning, increasing customer satisfaction and budgeting. Strong organizational and communication skills with a client-first approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wedding Planner
Walters Hospitality
06.2022 - Current
- Experience managing an advance CRM systems
- Leadership/Management Experience
- Built and Grown a vast coordination team
- Executed 5 Star Events
- Maintained 5 Star Client Communication, Meetings, and Task Lists for 100+ Clients
- Met and Exceeded Sales Goals Quarterly
Sales Consultant
360 Home Connect
02.2021 - Current
- Created and delivered sales presentations
- Managed diverse account portfolio
- Client relations and customer service.
Order Support Specialist
360 Home Connect
11.2020 - 02.2021
- Manage customer communication and documentation
- Audited customer documents for accuracy
- Utilized Customer Relationship Management software
- Consistently met and exceeded company goals.
Event Coordinator
Magnolia Hospitality Group
01.2020 - 09.2020
- Produced Wedding industry events such as showers, rehearsals, weddings etc
- Vendor management ranging from florists, photographers, videographers, musicians, and others
- Day of event logistics and administration and facility management
- Delivered events on budget and above customer expectations
- Client communication and follow up.
Intern
Texas Rural Water Association
08.2019 - 12.2019
- Scheduled and implemented large-scale meetings for execs
- Coordinated meeting room scheduling and turnovers
- Created, organized and archived detailed meeting notes
- Clerical support for office support staff.
Special Events Officer
Texas State Diamond Sweethearts
05.2016 - 05.2018
- Vendor contracts and management
- Plan and execute multiple events for an average of 120 attendees
- Coordinated small scale events such as meetings, luncheons and happy hours.
Receptionist & beverage attendant
Kingwood Country Club
09.2014 - 07.2016
- Office administration and customer relations
- Beverage sales and management during normal operations and special events.
Education
Bachelor of Science in Applied Sociology -
Texas State University
San Marcos, TX12.2019
Skills
- Leadership
- Time Management
- Personable
- Adaptable
- Reliable
- Resourceful
Certification
- Certified Wedding Planner
- TABC Certified
- Food Handlers Licensed
Timeline
Wedding Planner
Walters Hospitality
06.2022 - Current
Sales Consultant
360 Home Connect
02.2021 - Current
Order Support Specialist
360 Home Connect
11.2020 - 02.2021
Event Coordinator
Magnolia Hospitality Group
01.2020 - 09.2020
Intern
Texas Rural Water Association
08.2019 - 12.2019
Special Events Officer
Texas State Diamond Sweethearts
05.2016 - 05.2018
Receptionist & beverage attendant
Kingwood Country Club
09.2014 - 07.2016
Bachelor of Science in Applied Sociology -
Texas State University