Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Nosler

Danville,IL

Summary

Adept at conflict resolution and customer service, I significantly enhanced customer satisfaction at HCSC by skillfully handling complaints and inquiries. My teamwork and collaboration skills, honed across diverse roles, from bartending at Saloon by the Rail LLC to assembling at Danville Metal Stamping, consistently contributed to a positive and efficient work environment. Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues.

Overview

8
8
years of professional experience

Work History

Customer Advocate

HCSC
05.2023 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in actively to assess issues and provide accurate information.

Bartender

Saloon by the Rail LLC
02.2021 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Hostess

Cool Cat LLC
12.2021 - 02.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Home Health Aide

Addus Homecare Corp
04.2021 - 04.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Assembler

Danville Metal Stamping
01.2019 - 09.2020
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

General Merchandiser

Meijer
04.2018 - 11.2018
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.

Crew Member

McDonald's
09.2016 - 05.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Westville High School
Westville, IL
05-2017

Skills

  • Customer services
  • Educating customers
  • Conflict Resolution
  • Complaint Handling
  • Teamwork and Collaboration
  • Order Fulfillment

Timeline

Customer Advocate

HCSC
05.2023 - Current

Hostess

Cool Cat LLC
12.2021 - 02.2023

Home Health Aide

Addus Homecare Corp
04.2021 - 04.2022

Bartender

Saloon by the Rail LLC
02.2021 - 05.2023

Assembler

Danville Metal Stamping
01.2019 - 09.2020

General Merchandiser

Meijer
04.2018 - 11.2018

Crew Member

McDonald's
09.2016 - 05.2018

High School Diploma -

Westville High School

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Madison Nosler