Madison Novak
Petrolia,PA
Summary
Dedicated and responsible professional with a strong work ethic and a proven ability to excel in challenging environments. A skilled communicator who effortlessly navigates stressful situations, ensuring effective problem-solving and successful outcomes.
Overview
5
5
years of professional experience
Work History
Behavioral Technician
Center For Autism And Related Disorders
07.2023 - 10.2023
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Barista
Dutch Bros Coffee
04.2023 - 09.2023
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Server, Cashier, and Busser
Black Bear Diner
07.2022 - 03.2023
- Managed register to place orders, handle bills, and resolve customer complaints promptly and professionally to maintain positive reputation.
- Organized with both closing and opening shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Trained hosts/hostesses.
Cashier
The Habit Burger Grill
02.2022 - 07.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Packaged online orders for DoorDash, Uber Eats, etc., and made sure all orders were organized.
- Learned duties for various positions and provided backup at key times.
- Actively managed customer complaints, demonstrating excellent listening and problem-solving skills.
- Cooked menu items according to specified instructions.
- Managed opening and closing shift kitchen tasks.
Cleaning Technician
Nova Tech Floor Restoration
03.2019 - 01.2022
- Sanitized frequented areas and equipment using approved supplies.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Stripped, sealed finished, and polished floors to maintain appearance and remove scratches.
- Performed daily dusting, leather and wood surface polishing, and wall washing.
- Buffed tile floors to maintain a polished appearance.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets, and tidying storage shelves.
Education
High School Diploma -
Visions In Education Charter
06.2023
Skills
- Safe Work Practices
- Problem Resolution
- Respectful and Compassionate
- Strong Work Ethic
Timeline
Behavioral Technician
Center For Autism And Related Disorders
07.2023 - 10.2023
Barista
Dutch Bros Coffee
04.2023 - 09.2023
Server, Cashier, and Busser
Black Bear Diner
07.2022 - 03.2023
Cashier
The Habit Burger Grill
02.2022 - 07.2022
Cleaning Technician
Nova Tech Floor Restoration
03.2019 - 01.2022
High School Diploma -
Visions In Education Charter
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