Madison Nowacki
Smyrna,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Nail Technician
Self Employed
01.2021 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
Cheer Director
Smyrna Youth Cheer
06.2020 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored field workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Monitored and coordinated workflows to optimize resources.
Customer Service Representative
American General Insurance
05.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Patient Caregiver
Creekside Nursing Home
08.2020 - 01.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
High School Diploma -
Rockvale Highschool
Murfreesboro, TN05.2020
Skills
- Complaint Resolution
- Appointment Scheduling
- Data Collection
- Business Administration
- Staff Development
- Rules and Regulations
- Budget Management
- Financial Reporting
- Hiring and Retention
Timeline
Customer Service Representative
American General Insurance
05.2021 - 12.2022
Nail Technician
Self Employed
01.2021 - Current
Patient Caregiver
Creekside Nursing Home
08.2020 - 01.2021
Cheer Director
Smyrna Youth Cheer
06.2020 - Current
High School Diploma -
Rockvale Highschool
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