Madison O'Brien
Milton,WI
Summary
Dynamic professional with a proven track record in event planning and team management, notably at Platinum Communities. Excelled in creating engaging programs that enhanced cognitive health and fostered strong community bonds. Skilled in documentation and resident support, demonstrating a unique blend of interpersonal and organizational abilities to elevate client satisfaction and operational efficiency.
Developed exceptional skills in event coordination and team leadership within community-focused environment. Proven ability to organize and execute engaging activities that cater to diverse groups. Seeking to transition into new field, leveraging background in planning and execution to make meaningful impact.
Overview
11
11
years of professional experience
Work History
Activities Director
Platinum Communities
06.2024 - Current
- Scheduled movies, entertainment, and other special events.
- Engaged residents through events, small groups, and personal attention.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Collaborated with interdisciplinary teams to develop personalized care plans that incorporated meaningful leisure activities for each resident.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
Behavioral Health Technician
Wishope
06.2023 - 06.2024
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
Barista
Starbucks
03.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Stand Worker
Schroeders Produce
06.2014 - 09.2018
- Assisted with training new employees on proper food handling techniques, cash register operation, and company policies, fostering an inclusive work environment.
- Anticipated customer needs proactively by refilling condiment stations before depletion.
- Developed strong relationships with regular customers by remembering preferences and engaging in friendly conversation when appropriate.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to repeat business.
- Assisted in inventory management by accurately tracking stock levels and restocking items as needed.
- Maintained a clean and organized workspace, ensuring a positive environment for both customers and coworkers.
- Handled cash transactions efficiently, ensuring accurate accounting of daily sales and minimizing discrepancies.
- Responded to customer complaints to help resolve issues.
Education
High School Diploma -
Edgerton High School
Edgerton09-2019
Skills
- Team management
- Documentation skills
- Records coordination
- Schedule management
- Recordkeeping skills
- Resident support
- Event planning
- Calendar management
- Event coordination
- Meeting facilitation
Timeline
Activities Director
Platinum Communities
06.2024 - Current
Behavioral Health Technician
Wishope
06.2023 - 06.2024
Barista
Starbucks
03.2022 - 05.2023
Stand Worker
Schroeders Produce
06.2014 - 09.2018
High School Diploma -
Edgerton High School
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