Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Ochoa

Oklahoma City,OK

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Showroom Manager

Rustic Cuff
10.2019 - Current
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Provided prompt, courteous service to every individual entering showroom.
  • Drove employee engagement and guest experience through coaching, training and development.
  • Supervised inventory and placed orders to replenish low running supplies.
  • Liaised with marketing team to identify and develop sales and promotional events.
  • Determined key details for showroom light fixtures, flooring and accessories.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Waitress

Redrock Canyon Grill
05.2019 - 10.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Brand Associate

Old Navy
03.2018 - 05.2019
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Drove sales and service using suggestive selling techniques and observing non-verbal cues.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales.

Teacher

Building Blocks Learning Center
11.2016 - 03.2018
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Teacher

Rainbow Child Care
05.2015 - 09.2015
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.

Education

Business Management

University of Central Oklahoma
Edmond, OK

Skills

  • Client Rapport
  • Interpersonal and Written Communication
  • Employee Scheduling
  • Client Relationships
  • Customer Service
  • Staff Management
  • Employee Development
  • Teamwork and Collaboration
  • Hiring and Training
  • Managing Operations and Efficiency
  • Problem Resolution
  • Team Leadership
  • Decision-Making
  • Computer Skills

Timeline

Showroom Manager

Rustic Cuff
10.2019 - Current

Waitress

Redrock Canyon Grill
05.2019 - 10.2019

Brand Associate

Old Navy
03.2018 - 05.2019

Teacher

Building Blocks Learning Center
11.2016 - 03.2018

Teacher

Rainbow Child Care
05.2015 - 09.2015

Business Management

University of Central Oklahoma

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Madison Ochoa