Madison O'Leary
San Diego,California
Summary
Hospitality professional with over a decade of experience that is a self‐starter who thrives in a fast‐paced environment. Previous experiences at catering companies, hotels, restaurants, and cafes helped developed leadership skills in motivating teams, problem‐solving, and decision‐making.
Overview
6
6
years of professional experience
Work History
Restaurant and Event Manager
Panama 66
04.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Streamlined event planning processes by implementing efficient project management strategies.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
Floor Manager
Tajima Ramen
08.2020 - 04.2023
- Managed team of 10-15 employees to maintain smooth-running operations of shop floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed store inventory and stock levels to maintain availability of products.
Event Manager
Giuseppe Fine Catering
02.2018 - 04.2023
- Increased overall client satisfaction through consistent communication and proactive problem-solving during the planning process.
- Ensured compliance with safety regulations at events, maintaining a safe environment for attendees and staff members.
- Maintained detailed records of all events, including timelines, expenses, resources used, and participant feedback – this information was invaluable for refining processes and improving overall outcomes.
- Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
- Managed logistics for large-scale events, resulting in seamless execution and positive attendee feedback.
Sales Operations Manager
AleSmith Brewing Company
10.2019 - 12.2021
- Managed communication for 45 distributors in 24 US states and 8 countries including APAC.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Managed all application and renewal contracts for state licensure and brand registration.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
Education
Associate of Arts - Culinary Arts And Hospitality Management
Culinary Institute of America
Hyde Park, NY06.2014
ABC Lead Certification
Skills
- POS Management
- BEO Creation
- Microsoft Office
- Guest Relations
- Team leadership and supervision
- On-site Execution
- Schedule Management
- File Management
- Vendor coordination
- Catering Oversight
Timeline
Restaurant and Event Manager
Panama 66
04.2023 - Current
Floor Manager
Tajima Ramen
08.2020 - 04.2023
Sales Operations Manager
AleSmith Brewing Company
10.2019 - 12.2021
Event Manager
Giuseppe Fine Catering
02.2018 - 04.2023
Associate of Arts - Culinary Arts And Hospitality Management
Culinary Institute of America
ABC Lead Certification
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