Madison Olsen
Assistant General Manager
Nashville,TN
Summary
Results-driven and service-focused Assistant General Manager with over two years of experience in high-volume, fast-paced restaurant environments. Proven ability to lead teams, optimize daily operations, and elevate guest satisfaction. Adept at inventory management, staff development, cost control, and ensuring compliance with health and safety regulations. Committed to creating a positive dining experience and maximizing profitability through operational excellence and team collaboration.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
2
2
Certifications
Work History
Assistant General Manager
Eastern Peak
02.2025 - Current
- Supports the General Manager in overseeing all front-of-house and back-of-house operations for a high-volume casual dining restaurant with annual sales exceeding $3.5M.
- Conducts inventory counts and manage ordering to maintain optimal food and beverage stock levels while reducing waste. Vendors included but not limited to: Sysco, GFS, PFG, Webstaurant, Lipman, DET, Ajax, ETC.
- Maintains health inspection scores consistently above 95% by enforcing strict sanitation protocols, conducting regular staff training, and ensuring full compliance with local health department regulations.
- Supervises and mentors a team of 35+ employees, including servers, hosts, bartenders, expos, and kitchen staff.
- Acknowledges outstanding staff performance to boost company morale and productivity.
Front of House Manager
The Eastern Peak
05.2024 - 02.2025
- Supervise daily front-of-house operations, including guest service, seating arrangements, and staff management, ensuring a seamless and enjoyable dining experience.
- Monitor customer feedback and complaints and delivers prompt and satisfactory resolutions.
- Leads a team of servers, hosts, and bartenders, providing training, mentorship, and performance evaluations to drive team success and uphold service standards.
- Enforces company policies regarding dress code, attendance, and job duties while maintaining a professional attitude at all times.
Office Manager
Flatt's Heating & Air Conditioning
10.2023 - 05.2024
- Oversaw daily office operations, ensuring efficient workflow and effective communication among staff.
- Coordinated service calls and appointments, optimizing technician routes to improve response times.
- Maintained accurate records of customer interactions and service requests, enhancing customer service efficiency.
- Streamlined office operations by implementing filing systems and organizational strategies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Banquet Bartender
Grouse Mountain Lodge
12.2022 - 09.2023
- Provided outstanding bartending services at various banquet and event settings, including weddings, corporate events, and private parties.
- Set up and maintained bar stations, including stocking supplies, managing inventory, and ensuring cleanliness and organization.
- Collaborated with event coordinators and service staff to ensure seamless execution of events, including timely setup, service, and breakdown.
- Assisted in training new bartenders and staff on beverage preparation, customer service techniques, and bar maintenance procedures.
Lead Server
Logan's Bar & Grill
05.2022 - 10.2022
- Supervised and coordinated a team of servers, ensuring adherence to service standards, restaurant policies, and effective communication.
- Provided hands-on training and mentorship to new and existing servers, focusing on service techniques, menu knowledge, and customer interaction.
- Oversaw inventory control and ensure proper stocking of supplies, including beverages, utensils, and service equipment.
- Addressed and resolved guest complaints and concerns promptly and professionally, maintaining a high level of customer satisfaction.
Lead Server
Crawdaddy's West Side Grill
05.2020 - 05.2022
- Maintained high levels of cleanliness in the dining room and kitchen areas in accordance with health codes regulations.
- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening.
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction.
- Interacted with guests to drive satisfaction and loyalty.
Education
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
Skills
- Interpersonal Communication
- Customer Service
- Restaurant Operations
- Operations management
- Team leadership expertise
Certification
Servsafe Certified
Timeline
Assistant General Manager
Eastern Peak
02.2025 - Current
Front of House Manager
The Eastern Peak
05.2024 - 02.2025
Office Manager
Flatt's Heating & Air Conditioning
10.2023 - 05.2024
Banquet Bartender
Grouse Mountain Lodge
12.2022 - 09.2023
Lead Server
Logan's Bar & Grill
05.2022 - 10.2022
Lead Server
Crawdaddy's West Side Grill
05.2020 - 05.2022
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
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