Madison Olson
Upland,CA
Summary
Friendly Cocktail Waitress offering 1 year of superior performance in related roles. Strong knowledge of service industry best practices and bar operations. Energetic and industrious with demonstrated success in building patron rapport to cultivate loyalty and drive sales. Hardworking Cocktail Server highly skilled in accurately memorizing and fulfilling complex orders. Positive, upbeat and passionate about providing beverage knowledge to aid patrons in creating unforgettable cocktail experiences. Responsible Cocktail Waitress with 1 year of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
6
6
years of professional experience
Work History
Cocktail Server
Pala Band of Mission Indians
Pala, CA
05.2024 - Current
- Provided excellent customer service at all times.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained confidentiality of guest information and payment transactions.
- Adhered to all company policies regarding responsible alcohol service practices.
- Cleaned bar area including wiping surfaces, disposing trash.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
Inside Sales Representative
Smilyn Wellness
San Diego, CA
10.2022 - 04.2024
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Received and responded to customer inquiries in a timely manner.
- Created sales presentations for potential customers.
- Provided product demonstrations to prospective buyers.
- Collaborated with colleagues in other departments on projects related to sales goals.
Cocktail Waitress
Yammava' Resort & Casino
Highland, CA
05.2022 - 09.2023
- Greeted customers and provided menus to guests.
- Maintained a clean, organized work area throughout the shift.
- Delivered orders accurately and promptly to tables.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Ensured that all drinks were prepared according to standard recipes.
- Kept bar stocked with necessary supplies including glassware, garnishes, ice and liquor.
- Checked identification of patrons when appropriate before serving alcohol beverages.
- Processed cash payments, credit cards or other forms of payment efficiently at end of shift.
- Adhered to safety regulations regarding handling of food items, chemicals and equipment use.
- Received feedback from customers regarding their dining experience and responded accordingly.
- Suggested additional menu items or drinks upon request by guests.
- Monitored guests' consumption levels while serving alcoholic beverages to ensure compliance with state laws.
- Responded promptly to any complaints or issues from customers related to their order or service.
- Maintained knowledge of current specials, promotions and menu changes.
- Followed company policies and procedures in regards to health codes and sanitation standards.
- Performed closing duties such as cleaning floors, wiping down surfaces, restocking items.
- Took drink orders from tables and bar area and relayed to bartenders.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Calculated charges, issued table checks and collected payments from customers.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained tidiness and organization throughout bar area.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Trained new staff on proper cocktail serving techniques, procedures and etiquette.
Professional House Cleaner
Jerralins House Cleaning
Upland, CA
10.2018 - 01.2021
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Emptied trash cans and ensured recycling bins were separated properly.
- Stocked restrooms with toilet paper, soap, paper towels.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Cleans carpets using vacuum cleaner or other carpet cleaning equipment to remove spots and stains.
- Polished hard surface floors using a buffing machine or an auto scrubber as necessary.
- Sanitized high-touch surfaces such as door handles and light switches.
- Cleaned up spills quickly to prevent any further damage or staining.
- Utilized various cleaning solutions according to the type of surface being cleaned.
- Changed linens on beds when requested by client or hotel staff.
- Ensured that all safety protocols were followed while operating machinery like buffers or vacuums.
- Responded promptly to customer inquiries regarding services provided.
- Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Followed established health guidelines while handling hazardous materials like bleach or ammonia-based cleaners.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
- Reduced cleaning time significantly while maintaining company quality standards.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Followed company uniform, performance and security policies with every job.
- Stripped, sealed and polished floors.
Education
High School Diploma -
La Costa Canyon High School
Carlsbad, CA06.2016
Skills
- Beverage Knowledge
- ID Verification
- Cleaning and Sanitizing
- Flexible Schedule
- Customer Service
- Price Memorization
- Cash Handling
- Reliable and Punctual
- ABC Regulations
- Relationship Building
- Dependable
Timeline
Cocktail Server
Pala Band of Mission Indians
05.2024 - Current
Inside Sales Representative
Smilyn Wellness
10.2022 - 04.2024
Cocktail Waitress
Yammava' Resort & Casino
05.2022 - 09.2023
Professional House Cleaner
Jerralins House Cleaning
10.2018 - 01.2021
High School Diploma -
La Costa Canyon High School
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