Madison Orloff
Technical Account Manager
Norfolk,VA
Summary
With a keen Interest in mentorship, guidance, and collaboration, I excel in sales by cultivating lasting relationships and networking within my role. My dedication lies in assisting clients in navigating complex business development challenges and identifying optimal solutions tailored to their specific needs. I look forward to engaging with like minded individuals eager to explore opportunities for mutual success in the financial realm.
Overview
14
14
years of professional experience
Work History
Nesting & Education
Spring Oaks Capital
Chesapeake, Virginia
07.2023 - 02.2025
- Incorporated hands-on activities in lesson plans, promoting active learning and increased understanding of complex topics.
- Provided constructive feedback to students, guiding them towards improved performance and greater confidence in their abilities.
- Established high expectations for all students, motivating them to strive for excellence in their academic pursuits.
- Utilized data-driven instruction methods to pinpoint areas needing improvement, subsequently tailoring instruction accordingly for enhanced outcomes.
- Cotaught alongside general education teachers to provide additional support for all learners within inclusive environments.
- Provided one-on-one support for struggling students, addressing individual challenges and tailoring instruction accordingly.
- Participated in ongoing professional development opportunities to stay current on best practices in special education teaching methods.
- Improved student behavior and social skills by implementing effective classroom management strategies and promoting positive reinforcement.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
Debt Settlement Agency Specialist
Spring Oaks Capital
Chesapeake, Virginia
06.2023 - 02.2025
- Collected data from customers such as assets, salaries, debts and employment status.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Negotiated claim settlements and made recommendations for legal action for non-negotiable settlements.
- Successfully negotiated settlements with claimants and insurers.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Prepared and delivered periodic asset reporting to debt and equity investors and internal management.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
- Determined applicable ratios and metrics to set up debt payment plans.
- Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
- Scheduled meetings, hearing, mediations, and settlement conferences.
- Used probing techniques to determine debtors' reasons for delinquency.
- Demonstrated exceptional client service skills and impeccable track record of coordination with debtors for prompt collection of invoices.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Proposed settlements for uncomplicated issues to resolve claims.
- Managed supply chain risk through flexible debt-payment solutions, cost reductions, and long-term supplier partnerships.
Technical Account Manager
Forth
Chicago, Illinois
03.2025 - Current
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Gathered valuable feedback from clients for continuous product development and enhancement efforts.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Leadership Development Graduate
Spring Oaks Capital
Chesapeake, Virginia
07.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Collections Associate
Spring Oaks Capital
Chesapeake, Virginia
10.2021 - 06.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency. Analyzed customer issues, establishing the problem, providing a solution, and make an arrangement to help customers control their finances.
- Maintained high volume of calls and met demands of busy and productive group.
- Speedy keyboarding skills of 35 WPM and strong attention to details and documentation to accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor consistently passing quality and compliance scores
- Achieved company performance goals consistently including TOP 10 multiple months for highest collection goals
- Registered information of customers on database- Interprose, collecting clients delinquency/ financial statements and personal details to preserve accurate records.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns while working with customer to create repayment plan based on current financial condition and negotiating a solution that meets the company and debtor needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Analyzed customer financial records to determine appropriate payment plan while also establishing relationships with customers to encourage payment of delinquent accounts.
- Documented collection procedures and policies to comply with government regulations.
- Ability to sit comfortably for most of 8-12 hour shifts.
- Tolerance for repetitive work in fast-paced, high production work environment.
- Team player assisting in training new team members on scripts, company services, and collection strategies.
- Proficient in Microsoft software
- Contacting and networking with debt settlement agencies - collaborating a settlement that benefits the clients needs while staying within company guidelines and sit percentage parameters
Cocktail Server
Catch 31
Virginia Beach, Virginia
02.2021 - 02.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cocktail Server
Larry Flynt's Hustler Club
Baltimore, Maryland
02.2012 - 03.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained clean and organized bar area.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Centennial High School
Ellicott City, MDGED -
Virginia
Skills
- New Hire Training & Team-Building Exercises
- Decision-making & Time management
- Soft skills training & Class coordination
- Technical training & Balance Management
- Brand awareness & Career development
- Blended learning & Needs assessment
- Team leadership & New employee training
- Coaching and mentoring & Motivational speaking
- Customer service & Empathy
- Innovative Lesson Planning & Task Prioritzation
- Recovery Support BPRS & Payfails
- Goals and Performance & Individual & Team Building
- New hire on-boarding & Course development
- Goal oriented & Team Oriented Person
- Training oversight & Training development plans
- Scripted Conversations & Compliance
- Credit and Collections & Quality
- Team development & Persuasion strategies
- Performance Improvement Techniques
- Payment Plan Coordination & Payment Finalization
- Problem Identification, Customer Advising and Referral
- Communications Strategies, Pleasant Telephone Demeanor
- Relationship builder & Effective communicator
- Customer relations - Employee relations
- Conflict and Complaint Resolution
- Memorization Skills & Strategic Planning
- Adaptable and Flexible & Cool Under Pressure
- Customer Needs Assessments & Suggestive Selling
- Relationship Building & Social - Emotional Learning
- Student motivation & Student Assessment
- Group and individual instruction & Cooperative Learning
- Goal Setting & Performance hits & appropriate new Targets
Timeline
Technical Account Manager
Forth
03.2025 - Current
Nesting & Education
Spring Oaks Capital
07.2023 - 02.2025
Leadership Development Graduate
Spring Oaks Capital
07.2023 - 10.2024
Debt Settlement Agency Specialist
Spring Oaks Capital
06.2023 - 02.2025
Collections Associate
Spring Oaks Capital
10.2021 - 06.2023
Cocktail Server
Catch 31
02.2021 - 02.2023
Cocktail Server
Larry Flynt's Hustler Club
02.2012 - 03.2018
Centennial High School
GED -
Virginia