Madison Orman
Knoxville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server's Assistant
Longhorn Steakhouse
03.2023 - 08.2023
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Greeted customers warmly to provide exceptional customer service.
- Assisted with dining room set up prior to and after service period.
Head Hostess
Zoi's Harbor Lights Restaurant
01.2022 - 02.2023
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Neuroscience
The University of Tennessee - Knoxville
Knoxville, TN05.2027
High School Diploma -
Soddy Daisy High School
Soddy, TN05.2023
Skills
- Cleanliness and hygiene
- Professional demeanor
- Conflict resolution
- Stress management
- Attention to detail
- Time management
Timeline
Server's Assistant
Longhorn Steakhouse
03.2023 - 08.2023
Head Hostess
Zoi's Harbor Lights Restaurant
01.2022 - 02.2023
Bachelor of Science - Neuroscience
The University of Tennessee - Knoxville
High School Diploma -
Soddy Daisy High School