Madison Ortiz
Stamford
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
14
14
years of professional experience
Work History
Front Desk Associate
Go Green Dry Cleaners Pickup And Delivery
02.2022 - 10.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Call Center Representative
Spectrum
04.2017 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Dispatcher
Midway Taxi Limo
03.2015 - 01.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Receptionist
Atria Senior Living
07.2010 - 04.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
GED -
Washington Irving
Schenectady, NY01-2006
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Call center experience
- Critical thinking
- Data entry
- Active listening
Timeline
Front Desk Associate
Go Green Dry Cleaners Pickup And Delivery
02.2022 - 10.2024
Call Center Representative
Spectrum
04.2017 - 12.2021
Dispatcher
Midway Taxi Limo
03.2015 - 01.2017
Receptionist
Atria Senior Living
07.2010 - 04.2014
GED -
Washington Irving
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