Madison Osborne
Nixa,MO
Summary
Dynamic Office Coordinator with a proven track record at Cox Health South, excelling in office management and customer service. Spearheaded a quicker messaging system, enhancing communication efficiency. Adept at employee training and supervision, I foster a collaborative environment, driving productivity and exceeding sales targets by fostering team unity and strategic planning.
Overview
9
9
years of professional experience
Work History
Office Coordinator
Cox Health South
10.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff when needed.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Work on training all new clerical team members as well as assisting with interviews.
- Implemented a quicker phone messaging system to help with better communication between our call center and clinical staff.
- Assist the office manager with clinic schedules, payroll, office supply ordering across the clinic, and just helping manage the office during their meetings.
- Work with all outside referrals and coordinate patient scheduling.
- I also work with creating or modifying all physician and nurse practitioners schedules through out the year.
Medical Secretary
Cox Health South
12.2021 - 10.2023
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed check out desk operations efficiently while greeting patients and taking care of follow up needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Implemented the chart room with organizing and keeping a clean rotation of active patients.
- Worked our displaced list on a daily based to insure effective patient communication and scheduling availability.
- Helping when needed with all other tasks such as building new patient paperwork, including instructions with glucose drinks and any medical soaps.
Medical Secretary
Cherry Health Center
07.2019 - 12.2021
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, checked out and pulled medical records for patient appointments and incomplete charts.
- Roomed patients for all areas of the office as well as submitted billing claims each day for services rendered.
Bridal Manager
Bed Bath & Beyond
05.2015 - 07.2019
- Streamlined appointment scheduling for improved client experience and increased daily bookings.
- Provided exceptional customer service, resulting in repeat business and numerous referrals from satisfied clients.
- Coordinated special events such as the Springfield 417 Bridal Expo twice a year.
- Addressed escalated customer concerns promptly, implementing solutions that maintained positive brand reputation.
- Cultivated a supportive work environment that encouraged collaboration among team members to achieve common goals.
- Analyzed sales data regularly to identify trends, forecast demand accurately, and make informed purchasing decisions.
- Led team of consultants to exceed monthly sales targets through consistent coaching and motivation.
- Helped run the customer service desk on busy weekdays and holidays.
Education
Associate In Business - Advertising And Accounting
Missouri State University
Springfield, MO05.2020
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Administrative Support
- Scheduling
- Project Coordination
- Workflow oversight
- Staff Management
- Strategic Planning
- Document Management
- Correspondence Management
- Excellent multi-tasking ability
- Customer Relations
- Organizational Skills
- Clerical Support
- Payroll Processing
- Employee Training
- Employee Supervision
Timeline
Office Coordinator
Cox Health South
10.2023 - Current
Medical Secretary
Cox Health South
12.2021 - 10.2023
Medical Secretary
Cherry Health Center
07.2019 - 12.2021
Bridal Manager
Bed Bath & Beyond
05.2015 - 07.2019
Associate In Business - Advertising And Accounting
Missouri State University
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