Madison Osborne
Glade Spring,VA
Summary
Adept at transforming customer challenges into triumphs, I leveraged empathy and strategic problem-solving at Point Broadband and K-VAT to enhance loyalty and reduce churn. My knack for fostering relationships and proficiency in data visualization catalyzed sales growth and operational excellence across roles, underscoring my commitment to both customer satisfaction and overall business success.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Point Broadband
11.2024 - Current
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Retained at-risk customers by identifying their needs and offering tailored solutions, resulting in reduced churn rates.
ValuCard Coordinator
K-VAT
12.2023 - 11.2024
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted the Director and the Vice President of marketing through reporting, organization, and coordination of special events.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in e-commerce by gathering, distributing, and presenting sales data.
Outside Sales Representative
K-VAT
02.2023 - 12.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established new accounts through cold calling potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Collaborated with internal teams to fulfill orders and meet customer needs
Shift Lead
Charley's Grilled Subs
04.2019 - 02.2023
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA05-2025
Associate of Science - Health Sciences
Virginia Highlands Community College
Abingdon03-2022
Skills
- Customer service excellence
- Cost-benefit analysis
- Data visualization and presentations
- Objection handling
- Mediation techniques
- Trust building
- Confidentiality
Timeline
Customer Care Specialist
Point Broadband
11.2024 - Current
ValuCard Coordinator
K-VAT
12.2023 - 11.2024
Outside Sales Representative
K-VAT
02.2023 - 12.2023
Shift Lead
Charley's Grilled Subs
04.2019 - 02.2023
Bachelor of Science - Business Administration And Management
Liberty University
Associate of Science - Health Sciences
Virginia Highlands Community College
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