Madison Ostrega
Oswego,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Lead Preschool Teacher
La Petite Academy of Oswego
Oswego, Illinois
11.2023 - 02.2024
- Observed and documented students' growth and development throughout the year.
- Provided individualized instruction to each student based on their needs and interests.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
- Ensured compliance with all state regulations related to preschool education standards.
- Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
- Maintained accurate records of attendance, grades, assessments and other important information pertaining to each student.
- Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
Customer Service Desk
Meijer
Sycamore, Illinois
06.2022 - 08.2023
- Provided assistance to customers of Meijer who are in need of help
- Handling complaints of customers about a variety of different things such as store prices, being charged a wrong amount, and items being misplaced or out of stock
- Processing money orders for customers in need as well as transferring up Meijer credit cards for customers who wanted more money on their account
- Negotiating returns and questions about store prices, working with the customers to make sure they are provided with good care and have their questions answered
- Supervising the cashiers and self-checkout employees; telling them when to go on break and where to go when they come back from break
- Managing the positive interactions between customers and employees by group facilitating
- Mediating the hard heating discussions that happen when customers have complaints
- Locating and searching up items for customers in need of where to go in the store
- Answering phone calls, providing assistance with questions about the store.
Front Desk Receptionist
Keller Willaims Realty - Greg K. Williams
Geneva , Illinois
02.2021 - 03.2022
- Liaison to the agents, an advocate for the agents, always provided assistance and care
- Managed appointments for the agents; set up appointments for the correct and appropriate times for the agents and clients
- Organized and kept track of important files
- Created business cards for agents to expand their work
- Coordinated and planned team bonding meetings, balanced the interactions between peers for and during team bonding
- Greeting the public that walks in, assisting with questions, and finding them an agent who can work with them.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Hesed House Family Shelter Staff Member Internship
Hesed House
Aurora, IL
- Created fun events for children and adults
- Taught and did fun crafts/activities with children such as learning how to read or count numbers, playing with puzzles, drawing, going outside, etc
- Worked with ages ranging from infants to seventeen years old
- Liaison to the guests in the homeless shelter, an advocate for the guests, always giving them support and advice on situations
- Coordinated and planned events for the guests such as themed parties such as pool parties, carnival parties, movie nights, and back-to-school events
- Managed and sat in many counseling meetings with the children and adults of the family shelter.
- Assisted with the coordination of services related to emergency shelter operations, including intake, case management, discharge planning and community referrals.
- Provided assistance to clients in obtaining housing, completing applications and advocating for their needs.
- Conducted daily safety checks within the facility to ensure a secure environment for residents.
- Developed individualized service plans that met each resident's unique needs.
Education
Bachelor’s Degree of Science - Human Development and Family Sciences
Northern Illinois University
05-2023
Skills
- Microsoft Word
- PowerPoint
- Excel
- Visual Supervision
- Classroom Management Experience
- Observational Skills
- Effective Listening
- Positive Reinforcement
- Calm and Patient
- Social Skills Development
- Parent Communication
Additional Information
GPA: 3.8
Area Of Study
Prevention and Intervention with Family
Emphasis
Family Social Services
Coursework
- Domestic Violence & Trauma in Family
- Professional Practice in Family Social Services
- Critical Thinking for Health Human Services Profession
- Overview Marriage & Family Therapy
- Parent Education
- Family Theories
- Development of the Adolescent
- Child Development
- Early Childhood Development
Awards
Chi Alpha Epsilon (XAE) National Honor Society, 08/2021, Present, Achieved a 3.0 (and higher) GPA for more than two consecutive semesters Honor academic excellence Promote continued high academic standards Motivate other students to pursue high education Develop leadership and self-confidence Provide communication with other chapter members
Timeline
Lead Preschool Teacher
La Petite Academy of Oswego
11.2023 - 02.2024
Customer Service Desk
Meijer
06.2022 - 08.2023
Front Desk Receptionist
Keller Willaims Realty - Greg K. Williams
02.2021 - 03.2022
Hesed House Family Shelter Staff Member Internship
Hesed House
Bachelor’s Degree of Science - Human Development and Family Sciences
Northern Illinois University