Madison Owen
Summary
Dynamic professional with extensive administrative experience, excelling in high volume call management, scheduling & billing. Proven ability to enhance team efficiency through strong leadership and problem-solving skills. Exceedingly fast learner who is skilled in managing multiple priorities while consistently achieving operational goals and maintaining high standards of customer service.
Overview
10
10
years of professional experience
Work History
Care Supervisor/Billing Specialist
SYNERGY HomeCare
10.2024 - Current
- Managed daily scheduling to support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities, scheduling and billing.
- Worked with various insurances in obtaining authorizations for continuity of care.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching and trainings to address inefficiencies.
- Managed a continuous flow of phone calls daily, assisting clients, employees, new leads and insurances.
Inside Sales/CSR
Greenleaf Pest Control
02.2024 - 09.2024
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Skilled in identifying client needs, presenting tailored solutions, and closing deals in a fast paced environment.
Executive Assistant
Driggs Title Agency
10.2015 - 02.2024
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
Cosmetology License - Cosmetology
Kor Beauty Academy
Peoria, AZ11.2014
High School Diploma -
Valley Vista High School
Surprise, AZ2013
Skills
- 9 Years Administrative Experience
- Strong Attention to Detail
- Information Security
- Paperwork Processing
- Call Management
- Scheduling
- Data Entry
- Staff Development and Management
- Ability to Type 77 WPM
Timeline
Care Supervisor/Billing Specialist
SYNERGY HomeCare
10.2024 - Current
Inside Sales/CSR
Greenleaf Pest Control
02.2024 - 09.2024
Executive Assistant
Driggs Title Agency
10.2015 - 02.2024
Cosmetology License - Cosmetology
Kor Beauty Academy
High School Diploma -
Valley Vista High School
Similar Profiles
Raquel HerreraRaquel Herrera
Caregiver at SYNERGY HomeCareCaregiver at SYNERGY HomeCare
Kelyna TaylorKelyna Taylor
Home Health Aide at SYNERGY HomeCareHome Health Aide at SYNERGY HomeCare
Glenda ThomasGlenda Thomas
Companion Caregiver at SYNERGY HomeCareCompanion Caregiver at SYNERGY HomeCare