Madison Owens
Norman
Summary
Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Goddard Health Services
02.2022 - Current
- Managed patient scheduling and appointment coordination, enhancing operational efficiency.
- Assisted patients with insurance inquiries, ensuring accurate information delivery.
- Maintained electronic health records, guaranteeing compliance with privacy regulations.
- Provided exceptional customer service, resolving patient concerns effectively and promptly.
- Collaborated with medical staff to streamline communication processes for better patient care.
- Implemented feedback mechanisms to gather patient insights, driving service enhancements.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Used Medicat to schedule appointments.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Pharmacy Technician
Blue Ridge Health
12.2019 - 12.2021
- Managed inventory levels to ensure optimal stock availability and minimize medication shortages.
- Processed prescriptions accurately, verifying patient information and medication details for safety.
- Assisted pharmacists with medication preparation, including compounding and labeling pharmaceuticals.
- Provided exceptional customer service by addressing patient inquiries regarding medications and health concerns.
- Trained new pharmacy technicians on standard operating procedures and best practices in workflow efficiency.
- Maintained compliance with regulatory standards, ensuring proper documentation and safe handling of medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Education
Bachelor of Arts - History
Kansas State University
Manhattan, KS05-2026
Associate of Arts - History
Blue Ridge Community College
Hendersonville, NC12-2021
High School Diploma -
Cottage Grove High School
Cottage Grove, OR06-2018
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
- Medical terminology
- Conflict resolution
- Patient education
- Problem-solving
- Friendly and outgoing
- Team collaboration
Timeline
Patient Services Representative
Goddard Health Services
02.2022 - Current
Pharmacy Technician
Blue Ridge Health
12.2019 - 12.2021
Bachelor of Arts - History
Kansas State University
Associate of Arts - History
Blue Ridge Community College
High School Diploma -
Cottage Grove High School
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