Madison Ozmun
Goochland,VA
Summary
Dynamic and results-driven professional with experience at Action Behavior Centers, skilled in applied behavior analysis and customer service. Proven ability to enhance client engagement and satisfaction through effective communication and data-driven strategies. Adept at conflict resolution and fostering positive relationships, ensuring successful treatment outcomes and operational efficiency.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
01.2025 - 08.2025
- Implemented individualized treatment plans to support clients with behavioral challenges.
- Collected and analyzed data on client progress for behavior modification strategies.
- Collaborated with team members to ensure consistency in therapeutic techniques across sessions.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Online Grocery Associate
Kroger
08.2024 - 01.2025
- Assisted customers with online grocery orders, ensuring accuracy and timely fulfillment.
- Navigated inventory management systems to track stock levels and product availability.
- Collaborated with team members to optimize order picking processes for efficiency.
- Maintained cleanliness and organization of work areas, enhancing overall operational flow.
- Handled customer inquiries, providing exceptional service and resolving issues promptly.
- Adapted quickly to changing demands, contributing to a flexible work environment.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Assistant Manager
McDonald's
07.2022 - 07.2024
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Assisted in resolving customer complaints, enhancing overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Arts
Collin College
Plano, TXSkills
- Customer service
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Data Collection
- Critical thinking
- Customer relations
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Active listening
Timeline
Registered Behavior Technician
Action Behavior Centers
01.2025 - 08.2025
Online Grocery Associate
Kroger
08.2024 - 01.2025
Assistant Manager
McDonald's
07.2022 - 07.2024
No Degree - Arts
Collin College