Madison Parks

• Reviewed and verified customer information and insurance provider information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Restocked automated medication dispensing equipment.
• Stocked, labeled and inventoried medication to keep accurate records.

• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Completed clerical duties and tasks for clinic administration.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Managed multi-line phone system and pleasantly greeted patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Enhanced office productivity by handling high volume of callers per day.

Checked in patients while answering the phones and scheduling appointments. Took copayments and compiled daily financial records. Balanced deposits and credit card payments each day. Generated monthly statements to check outstanding balances. Used IDX and EMR to schedule appointments. Followed document protocols to safeguard confidentiality of patient records. Recommended service improvements to minimize recurring patient issues and complaints. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Helped address client complaints through timely corrective actions and appropriate referrals. Organized patient records and database to facilitate information storage and retrieval. Kept current with literature and felid advancements to advocate to and for patients. Applied administrative knowledge and courtesy to explain procedures and services to patients.

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas. Addressed escalated customer service issues sent from sales and service teams to save customer relationships. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Maintained accurate and current customer account data with manual forms processing and digital information updates. Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies. Analyzed and escalated complaints, issues and grievances to designated departments for investigation and responses. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Welcomed guests and students in an upbeat and friendly manner. Maintained reception area clean and neat to provide visitors with a positive impression of the company. Schedule and modify appointments for students. Performed general organizing and cleaning tasks, including, sanitizing, shredding, filing, copying, and wiping down surfaces. Responded to telephone inquiries from students, and the public directed students to appropriate personnel to address concerns, resolve complaints or answer school-related questions. Answered central telephone system and directed calls accordingly.