Madison Parrish
Friendly, Detailed-Oriented, and Customer-Focused Front Desk Professional
Laurel,MD
Summary
Positive and upbeat Front Desk Receptions/Concierge successful at balancing guest and business needs. Good multitasking, planning and communication skills. Trained in hospitality operations and regulations. Organized and flexible with proven performance in fast-paced, high-stress environments. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Concierge (Temporary, Weekends)
InterSolutions, LLC
Cherry Hill, NJ
05.2024 - Current
- Greet customers warmly and make them feel welcome.
- Answer incoming calls, redirected callers to the appropriate personnel or department and take messages as needed.
- Maintain an organized reception area and ensured that all residences are attended to promptly.
- Signed for packages, recorded deliveries and distributed to residences
- Worked with housekeeping and maintenance staff to address and resolve residence issues.
Intern
Next Level Experience, LLC
Upper Marlboro, MD
05.2023 - 08.2023
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Coordinated with stakeholders to ensure all necessary elements were present for successful event execution.
- Provided customer service assistance before, during, and after learning events.
- Maintained accurate records of attendance for each learning event.
- Communicated effectively with the onsite venue event coordinator regarding needs for specific services related to a learning event.
- Greeted incoming learners and directed them to the appropriate meeting room.
Education
Associate of Applied Science - Hospitality Manager
Prince George's Community College
Upper Marlboro, MD05-2023
High School Diploma
Frederick Douglas High School (Duel Studies)
Upper Marlboro, MD05-2023
Bachelor of Science - Hospitality Management
The University of Alabama
Tuscaloosa, ALSkills
- Guest Relations
- Customer Service
- Administrative Support
- Strong Work Ethic
- Strong interpersonal skills
- Hospitality
- Effective problem solving
- Proactive attitude
- Tech-savvy abilities
- Team player mentality
- Reliable punctuality
- Detail-oriented approach
- Highly Adaptable
- Analytical Skills
References
References available upon request.
Timeline
Concierge (Temporary, Weekends)
InterSolutions, LLC
05.2024 - Current
Intern
Next Level Experience, LLC
05.2023 - 08.2023
Associate of Applied Science - Hospitality Manager
Prince George's Community College
High School Diploma
Frederick Douglas High School (Duel Studies)
Bachelor of Science - Hospitality Management
The University of Alabama
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