Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Madison Pattillo

Pearland,TX
Madison Pattillo

Summary

Seeking an administrative position where I can utilize my professionalism and skill set as I continue to grow, learn, and encourage my teammates to be an integral part of our work environment

Overview

12
years of professional experience

Work History

Wendy Struss Willett Orthodontic

Orthodontic Patient Coordinator
12.2021 - Current

Job overview

Communicating with patients and offices to achieve the best care. Answering high volume calls and solving day to day complications in office. Scheduling appointments for patients and maintenance needed. Faxing, emailing, and other administrative duties. Calling patients to give them reminders for the appointment scheduled the next day. And perform other duties upon request. Keep great relationships with our patients by learning their names and inquiring about their lives to make the office not seem like your average orthodontist, and that we care about what we do. Manages calendars, coordinate appointments, and meetings. Develop and implement efficient office processes and increase productivity. Provide exceptional customer service to patients and other external Dentist offices.

Clear Creek Independent School District

Paraprofessional
08.2017 - 06.2018

Job overview

Assisted special education teachers with lesson planning, implementation, and progress monitoring. Supported students with various disabilities, including autism, ADHD, and physical disabilities. Maintained positive relationships with students, their families, and other teachers. Used assistive tools and adaptive equipment to enhance student learning.

Methodist Children’s Program

Teacher
08.2018 - 06.2021

Job overview

Demonstrated multitasking, empathy, quick response time, and dedication. Ensured a safe and welcoming learning environment for my students. Kept a great relationship with families and students. Lesson planned for various activities, reading, writing, and learning for future life skills.

Your Family Doktors

Front Desk Receptionist
01.2016 - 07.2016

Job overview

Responsible for answering high volume calls, working computer programs for patients charts, and collection of payments. Ensured a positive atmosphere and relationships with patients, doctors offices, and Doctors.

Multiple Establishments

Server
06.2012 - 11.2014

Job overview

Maintained a positive environment, provided customer service to ensure the highest quality experience for patrons, high volume customer care, multitasking, and made lasting friendships with co-workers and regular guests through kindness and caring for their needs. Supported co-worker during peak times and top-notch support.

Education

Houston Dental Assistant School
Webster, Texas

from Dental Assisting
12.2021

University Overview

Pearland High School
Pearland, TX

High School Diploma
12.2014

University Overview

Skills

  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Office Administration
  • Appointment Scheduling
  • Patient Care Coordination
  • Customer Service
  • Patient Care
  • Monitoring tools
  • HIPAA Compliance
  • Organizational Skills
  • Attention to Detail
  • Patient Registration
  • Patient Education
  • Verbal and written communication
  • Patient Safety
  • Documentation
  • Strategic Planning
  • Relationship Building
  • Care Planning
  • Patient Flow Management
  • Inventory Management
  • Scheduling
  • New Hire Training
  • Follow-up care
  • Payment Collection
  • Goal Setting
  • Critical Thinking Skills
  • Patient Records Management
  • Process Improvements
  • Vendor Relationship Management
  • Patient Relations
  • Creative Problem-Solving
  • Proficient in Software
  • Articulate Communication
  • Regulatory Compliance
  • Cross-Functional Teamwork
  • Policy compliance
  • Filing and Recordkeeping
  • Database coordination
  • Organizational standards
  • Medical Instrument Sterilization
  • Patient Outreach and Follow-Up
  • Medical Data Collection
  • Administrative supervision
  • Registration and Scheduling
  • Patient Confidentiality and Data Security
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Punctual and Hardworking
  • Resolving Problems
  • Gathering Information from Patients
  • Teamwork and Collaboration
  • Clerical and Filing Support
  • Caring and Empathetic
  • 50 WPM Typing Speed
  • Explaining Policy and Procedures
  • Problem-Solving
  • Database Search and Data Entry Skills
  • Evaluating Quality of Care
  • Problem-solving abilities
  • Time Management
  • Benefits Explanation
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Outbound Calling
  • Reliability and Dedication
  • Adaptability and Flexibility
  • Self Motivation
  • Time management abilities
  • Decision-Making
  • Document filing
  • Team Collaboration
  • Effective Communication
  • Active Listening
  • Reliability
  • Problem-solving aptitude
  • Answering multi-line inbound calls
  • Time management
  • Positive attitude
  • CPR certified
  • AED Certified
  • AED Maintenance and troubleshooting

Timeline

Orthodontic Patient Coordinator
Wendy Struss Willett Orthodontic
12.2021 - Current
Teacher
Methodist Children’s Program
08.2018 - 06.2021
Paraprofessional
Clear Creek Independent School District
08.2017 - 06.2018
Front Desk Receptionist
Your Family Doktors
01.2016 - 07.2016
Server
Multiple Establishments
06.2012 - 11.2014
Houston Dental Assistant School
from Dental Assisting
Pearland High School
High School Diploma
Madison Pattillo