Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Awards
References
Timeline
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Madison Patton

Dallas,TX

Summary

Dynamic leader with a proven track record, excelling in procedural development, and cross-departmental collaboration. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Skilled in employee development tracking and conflict resolution, consistently fostering team growth and driving performance improvements.

Overview

6
6
years of professional experience

Work History

Cocktail Manager

Cash Cow Hospitality
Dallas, TX
04.2024 - Current
  • Established effective communication channels between management team and staff members responsible for delivering VIP services.
  • Developed, implemented and maintained policies and procedures for VIP services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved escalated customer complaints in a timely manner.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Assisted in training new employees on proper protocols related to providing VIP services.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Updated payroll system to reflect changes in employee status, benefits, and job titles.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Managed payroll and time and attendance systems.
  • Onboarded new employees in time reporting and payroll systems.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.

Cocktail Manager

Evening Entertainment Group
07.2022 - 11.2022
  • Established comprehensive procedures and checklists for various service scenarios, enhancing operational efficiency and ensuring consistent service quality, resulting in an increase in customer satisfaction scores.
  • Developed and managed a performance-based schedule, aligning employee availability with business projections, guest artists' schedules, and special events, optimizing staffing levels and reducing labor costs.
  • Implemented a robust employee performance tracking system, accurately measuring employee records versus management records, identifying and addressing performance gaps promptly, resulting in an improvement in overall team performance.
  • Led thorough training sessions to acquaint employees with new procedures, reducing service errors.
  • Acted as a liaison between corporate, management, and staff, effectively communicating goals, initiatives, and ensuring seamless coordination, contributing to a more cohesive work environment, and improved team morale.

Cocktail Server

Evening Entertainment Group
12.2019 - 01.2024
  • Designed and executed unique guest experiences, cultivating long-term relationships and elevating repeat visits.
  • Cultivated and maintained trusting relationships with clientele, ensuring a consistent and personalized service that built long-standing rapport and loyalty.
  • Maintained extensive knowledge of service techniques and trends within the liquor industry, staying updated with the latest industry developments and product knowledge.
  • Accountable for managing high-value transactions during each shift, overseeing accurate records, tip distributions, and adherence to procedural guidelines, and handling thousands of dollars in transactions seamlessly.
  • Demonstrated exceptional composure and maintained a friendly demeanor in fast-paced and chaotic environments, meeting customer demands and ensuring a pleasant dining experience for all patrons
  • Provided personalized recommendations based on individual preferences, enhancing the dining experience and resulting in increased upselling.
  • Managed order processing and billing with clear communication of pricing and specials, ensuring transparency and customer satisfaction
  • Attentively listened to customers amidst noise and distractions, ensuring accurate order-taking and delivery.
  • Addressed customer concerns promptly, rectifying issues swiftly to maintain guest satisfaction, and preserve the dining experience.
  • Efficiently managed large parties, ensuring attentive service and order accuracy, contributing to successful dining experiences for diverse groups.

Intern

Texas Auto Value
07.2020 - 10.2020
  • Maintained and oversaw Accounts Payable and Receivable records, verifying accuracy in financial documentation.
  • Conducted daily and weekly audits, optimizing operational efficiency and ensuring peak performance, resulting in a reduction in errors and improved financial accuracy.
  • Implemented streamlined processes to enhance the accuracy and efficiency of maintaining financial records, resulting in more precise and timely reporting, contributing to informed decision-making.
  • Delivered data-driven insights to support strategic business decisions.
  • Efficiently compiled data using specialized software tools.
  • Acquired extensive experience and knowledge in career-specific procedures and systems, continuously adapting to evolving industry standards and technological advancements.
  • Consistently met deadlines and objectives through efficient prioritization.

Cocktail Waitress/Bartender/Barback

03.2019 - 11.2019
  • Accurately handle cash and credit cards for multiple customers during peak hours.
  • Engaged with both customers and colleagues to achieve peak service standards.
  • Managed daily monetary tasks including drawer balancing and tip allocations.
  • Ensured accuracy and speed in service through careful listening to customer demands.
  • Checked patron identification to verify minimum age requirements for the consumption of alcoholic beverages.

Education

Bachelor of arts - university studies, general business, organizational leadership

Texas Tech University
Lubbock, TX
12.2021

Skills

  • Procedural Development and Implementation
  • Employee Development Tracking
  • Training and Development
  • Cross-Departmental Collaboration
  • Customer Relationship Management
  • Conflict Resolution and Service Recovery
  • Operational Confidentiality
  • Uniform Development
  • Sales reporting
  • Scheduling and planning
  • Staff training and development
  • Policy enforcement

Extracurricular Activities

Delta Delta Delta, Alpha Lambda Delta, and Phi Eta Sigma, the National Society of Collegiate Scholars

Awards

  • Presidents List
  • Dean's List

References

References available upon request.

Timeline

Cocktail Manager

Cash Cow Hospitality
04.2024 - Current

Cocktail Manager

Evening Entertainment Group
07.2022 - 11.2022

Intern

Texas Auto Value
07.2020 - 10.2020

Cocktail Server

Evening Entertainment Group
12.2019 - 01.2024

Cocktail Waitress/Bartender/Barback

03.2019 - 11.2019

Bachelor of arts - university studies, general business, organizational leadership

Texas Tech University

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