Madison Pearson
Panama City
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender/Hostess
The Pearl Hotel
03.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Collaborated with kitchen staff to address special requests promptly.
- Maintained cleanliness and organization of dining area and service stations.
- Coordinated food and beverage delivery to ensure timely service.
- Managed accurate order entry using restaurant POS system.
Hostess
The Deckhand Social
12.2024 - 04.2025
- Managed reservation system, ensuring efficient table assignments during peak times.
- Greeted and seated guests promptly, enhancing customer experience and satisfaction.
- Assisted in training new staff on customer service protocols and operational procedures.
- Answered customer questions about hours, seating, and menu information.
- Monitored dining flow, adjusting seating arrangements to optimize service efficiency during busy hours.
- Handled guest inquiries and concerns professionally, resolving issues to ensure positive experiences.
Store Associate
Hy's Toggery
07.2023 - 12.2024
- Outgoing people able to approach, speak with, and assist customers in sizing, color, and style selection. Other duties include (but not limited to) cashier, tagging, stocking, straightening, cleaning, etc. Must be able to work as part of a team in a fun, fast-paced environment. Answering and greeting customers via phone.
- Assisted customers with product selection, enhancing shopping experience and driving sales.
- Maintained inventory accuracy through regular stock counts and timely replenishment.
- Collaborated with team members to optimize store layout for improved customer flow.
- Trained new associates on store policies, procedures, and customer service standards.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Shoe Sales Associate
Shoe Carnival Inc.
05.2022 - 07.2023
- Ensures an excellent customer service experience. Drives store sales. Maintains visual merchandising standards. Leads team members in meeting targets and objectives. Helping answer phone calls as well as assisting store manager when needed.
- Assisted customers in selecting footwear, providing personalized service and product knowledge.
- Maintained inventory levels through effective stock management and replenishment processes.
- Processed transactions accurately using point-of-sale systems to enhance customer experiences.
- Trained new associates on company policies, sales techniques, and product information for consistent performance.
- Implemented visual merchandising strategies to optimize product displays and enhance customer attraction.
Education
Associate's degree - Criminal Justice
Gulf Coast State College
Panama City, FL01.2026
High School -
North Bay Haven Career Academy
Panama City, FL05.2023
Skills
- Janitorial experience
- Greeter Experience (1 year)
- Cash register (3 years)
- Busser Experience (1 year)
- Restaurant experience (1 year)
- Conflict management
- Typing
- Photography
- Time management (3 years)
- Communication Skills
- Hospitality
- Computer operation
- Operating systems
- Microsoft Access
- DocuSign
- Microsoft Outlook
- Cashiering
- Supervising experience
- Laundry
- Custodial experience
- In-person customer service (4 years)
- Technical Proficiency
- Food handling
- Social media management
- Cash Handling (3 years)
- Zoom
- Guest relations
- Analysis skills
- Merchandising
- Microsoft Excel
- Wine knowledge
- Resort
- Employee evaluation (3 years)
- English (10 years)
- Microsoft Powerpoint
- Host/Hostess Experience (1 year)
- Photo manipulation
- Sales
- Budgeting
- Customer Service
- Microsoft Office (3 years)
- Floor care
- Loss Prevention
- Sales support
- Stocking (3 years)
- Retail math (3 years)
- Technical writing
- Computer Skills
- Clerical experience
- Office experience
- POS
- Administrative experience
- Property management
- Senior care
- Customer support
- Word processing
- Data entry
- Windows
- Phone etiquette (3 years)
- Guest services
- Swimming
- Google Suite
- Training & development
- Team development
- Management (2 years)
- Pricing
- Retail Management
- Google Docs
- Product demos (3 years)
- Residential cleaning
- Beauty & cosmetics sales
- Microsoft Word
- Inventory Control
- Basic math (10 years)
- Computer literacy
- Organizational Skills (3 years)
- Serving
- Fashion retail
- Product management
- Spirits experience
- Cocktail experience
- QuickBooks
- Multi-line phone systems
- Commercial cleaning
- Caregiving
- Retail Sales (3 years)
- Adobe Acrobat
- Sports
- Leadership (2 years)
Certification
- First Aid Certification
- Driver's License
Languages
English
Timeline
Server/Bartender/Hostess
The Pearl Hotel
03.2025 - Current
Hostess
The Deckhand Social
12.2024 - 04.2025
Store Associate
Hy's Toggery
07.2023 - 12.2024
Shoe Sales Associate
Shoe Carnival Inc.
05.2022 - 07.2023
Associate's degree - Criminal Justice
Gulf Coast State College
High School -
North Bay Haven Career Academy