Madison Phillips
Summary
Inaugural IAAPA FEC scholarship recipient. Proven tech with 5+ years of experience in electronics repair.
Overview
6
6
years of professional experience
Work History
Remote Technical Support
Clutch-Em Arcade
Grand Prairie, TX
02.2026 - Current
- Travel monthly to perform repairs, maintenance, and audits while coaching employees on best practices
- Built and launched custom machine auditing system using Excel; resulted in decreased audit analysis times and well-balanced payouts
- Provided prompt technical support for arcades in two locations via text, phone, and deliverables, ensuring operational continuity
- Integrated remote machine health reporting system, enabling efficient information transfer between support and employees
Technical Manager
Premier Lanes
Gonzales, LA
01.2024 - Current
- Perform troubleshooting, repair, and preventative maintenance in a 60+ game arcade room
- Designed and implemented system to optimize vital information such as game payout percentages, maintenance, and merchandise selection
- Conducted monthly department meetings to strengthen team cohesion and communication
- Rotate all merchandise in the redemption area and in games (cranes, merchandisers).
Support Technician
Dave & Buster's
Corpus Christi, TX
09.2022 - 11.2022
- Compiled weekly reports on operational status of arcade games to support maintenance planning
- Performed in-depth troubleshooting, diagnosis, repair, and preventative maintenance on all machines
- Conducted merchandise inventory before, during, and after shift
Technician / Manager
Zone 31 Karaoke Lounge Arcade
Corpus Christi, TX
08.2021 - 08.2022
- Maintained 15+ Japanese import arcade cabinets
- Trained employees in game repairs, cleaning, schematic reading, and tool usage to enhance maintenance skills
- Created training manuals and employee/management feedback system, significantly reducing turnover rates
- Managed and developed business social media platforms and marketing strategies, including website, online shop, Instagram, and Facebook
Repair Specialist
FX Video Game Exchange
Corpus Christi, TX
10.2019 - 08.2021
- Facilitated customer trade-ins for cash or store credit by appraising hundreds of items monthly
- Repaired and refurbished video game systems for optimal performance
- Conducted quality checks on repaired devices before returning to customers
Education
Certificate of Completion - Arcade Technologies
Betson Technical University
Skills
- Technical troubleshooting
- Remote support integration
- System optimization
- Maintenance scheduling
- Preventative maintenance
- Arcade machine repair
Accomplishments
Inaugural IAAPA FEC Scholarship
Timeline
Remote Technical Support
Clutch-Em Arcade
02.2026 - Current
Technical Manager
Premier Lanes
01.2024 - Current
Support Technician
Dave & Buster's
09.2022 - 11.2022
Technician / Manager
Zone 31 Karaoke Lounge Arcade
08.2021 - 08.2022
Repair Specialist
FX Video Game Exchange
10.2019 - 08.2021
Certificate of Completion - Arcade Technologies
Betson Technical University