Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Madison Phillips

Summary

Inaugural IAAPA FEC scholarship recipient. Proven tech with 5+ years of experience in electronics repair.

Overview

6
6
years of professional experience

Work History

Remote Technical Support

Clutch-Em Arcade
Grand Prairie, TX
02.2026 - Current
  • Travel monthly to perform repairs, maintenance, and audits while coaching employees on best practices
  • Built and launched custom machine auditing system using Excel; resulted in decreased audit analysis times and well-balanced payouts
  • Provided prompt technical support for arcades in two locations via text, phone, and deliverables, ensuring operational continuity
  • Integrated remote machine health reporting system, enabling efficient information transfer between support and employees

Technical Manager

Premier Lanes
Gonzales, LA
01.2024 - Current
  • Perform troubleshooting, repair, and preventative maintenance in a 60+ game arcade room
  • Designed and implemented system to optimize vital information such as game payout percentages, maintenance, and merchandise selection
  • Conducted monthly department meetings to strengthen team cohesion and communication
  • Rotate all merchandise in the redemption area and in games (cranes, merchandisers).

Support Technician

Dave & Buster's
Corpus Christi, TX
09.2022 - 11.2022
  • Compiled weekly reports on operational status of arcade games to support maintenance planning
  • Performed in-depth troubleshooting, diagnosis, repair, and preventative maintenance on all machines
  • Conducted merchandise inventory before, during, and after shift

Technician / Manager

Zone 31 Karaoke Lounge Arcade
Corpus Christi, TX
08.2021 - 08.2022
  • Maintained 15+ Japanese import arcade cabinets
  • Trained employees in game repairs, cleaning, schematic reading, and tool usage to enhance maintenance skills
  • Created training manuals and employee/management feedback system, significantly reducing turnover rates
  • Managed and developed business social media platforms and marketing strategies, including website, online shop, Instagram, and Facebook

Repair Specialist

FX Video Game Exchange
Corpus Christi, TX
10.2019 - 08.2021
  • Facilitated customer trade-ins for cash or store credit by appraising hundreds of items monthly
  • Repaired and refurbished video game systems for optimal performance
  • Conducted quality checks on repaired devices before returning to customers

Education

Certificate of Completion - Arcade Technologies

Betson Technical University

Skills

  • Technical troubleshooting
  • Remote support integration
  • System optimization
  • Maintenance scheduling
  • Preventative maintenance
  • Arcade machine repair

Accomplishments

Inaugural IAAPA FEC Scholarship

Timeline

Remote Technical Support

Clutch-Em Arcade
02.2026 - Current

Technical Manager

Premier Lanes
01.2024 - Current

Support Technician

Dave & Buster's
09.2022 - 11.2022

Technician / Manager

Zone 31 Karaoke Lounge Arcade
08.2021 - 08.2022

Repair Specialist

FX Video Game Exchange
10.2019 - 08.2021

Certificate of Completion - Arcade Technologies

Betson Technical University
Madison Phillips