Madison Pickelsimer
Honeoye,NY
Summary
Dynamic professional with a proven track record at Richmond Automotive, excelling in customer service and office administration. Skilled in complex problem-solving and organization, I enhanced operational efficiency and client satisfaction through effective communication and meticulous appointment scheduling. Committed to fostering positive relationships and delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
Richmond Automotive
03.2025 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Catering Staff Member
Sodexo Food Service
08.2021 - 11.2025
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Supported successful events by setting up venue spaces according to client specifications.
Hospitality Coordinator
Big Tree Inn
08.2024 - 03.2025
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Identified and resolved customer complaints concerning food or lodging.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Overseen event planning and set up , including time coordination.
- Enhanced guest satisfaction by promptly addressing and resolving concerns during their stay.
- Coordinated special events, ensuring seamless execution and memorable occasions for guests.
Supervisor
Roseland Waterpark
06.2021 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Supervisor
Bristol Mountain Ski Resort
09.2021 - 04.2024
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Started off as a cashier and worked my way to supervising my own kitchen and bar in the Sunset lodge.
- Maintained a clean kitchen following servsaf standards and the necessary precautions needed working with a gas line setting.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Staying calm in high pressure situation and handling them effectively in a timely manner.
Education
Computer And Information Systems
Forestview Highschool
Gastonia, NC06-2020
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Calendar management
- Complex Problem-solving
- independent worker
- time oriented
- Meeting coordination
Certification
- servsaf certification
- tips certified
Timeline
Secretary
Richmond Automotive
03.2025 - Current
Hospitality Coordinator
Big Tree Inn
08.2024 - 03.2025
Supervisor
Bristol Mountain Ski Resort
09.2021 - 04.2024
Catering Staff Member
Sodexo Food Service
08.2021 - 11.2025
Supervisor
Roseland Waterpark
06.2021 - 09.2024
Computer And Information Systems
Forestview Highschool
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