Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Madison Pierce

Snohomish,WA

Summary

Madison is a highly-motivated individual, with a strong desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively & efficiently unsupervised, and can quickly master new skills.

Overview

7
7
years of professional experience

Work History

Lead Clean Beauty Expert & EDU Influencer

Credo Beauty
Seattle, WA
10.2023 - Current
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Provided beauty consultations and recommended appropriate products to customers.
  • Demonstrated how to apply makeup, skincare products, and other beauty treatments.
  • Provided makeup services for weddings, proms and other special events.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Developed strategies to increase sales and promote new products.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Finalized purchases and processed payments.
  • Supervised a team of sales associates on daily tasks and operations.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Maintained a high level of knowledge about current industry trends, services, and products.
  • Ensured that health standards are met by regularly sanitizing tools and workstations.

Barista

Mercurys Coffee
Multiple Locations, WA
10.2022 - 06.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained calm demeanor during high-volume periods and special events.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Memorized and prepared a large menu of classic and specialty beverages and food items
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Supported highest standards of conduct and service to support company reputation.

Customer Service Rep.

Snohomish Aquatic Center
Snohomish, WA
07.2018 - 08.2021
  • Performed administrative tasks such as scheduling appointments, maintaining records, and handling payments.
  • Operated Cafe which included both food & drink services on top of regular expected customer service tasks.
  • Operated summer camps offered at facility.
  • Cross trained to assist in life guarding and swim instruction.
  • Answered customer inquiries and provided accurate information regarding a variety of products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Regularly scheduled to work high traffic shifts/days such as open swim registration days & public swim sessions.
  • Trained facility closer.

Barista

Cafe Cielo
Monroe, WA
01.2017 - 06.2020
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Trained opener and closer.

Education

GED -

Sky Valley ED. Center
Monroe, WA
06.2020

Skills

  • Skin Care
  • Product and Brand Knowledge
  • Makeup Application and Technique Demonstration
  • Color Matching
  • Sales Expertise
  • Sales Proficiency
  • Upselling Strategies
  • Client Engagement
  • Customer Service and Consulting
  • Client Relationship Building
  • Communication
  • Management and Leadership
  • Training and Mentoring
  • Appointment Scheduling
  • Report Creation
  • Social Media

Affiliations

  • Skillful Photographer
  • Experienced Model
  • Social Media Content Creator

References

References available upon request.

Timeline

Lead Clean Beauty Expert & EDU Influencer

Credo Beauty
10.2023 - Current

Barista

Mercurys Coffee
10.2022 - 06.2023

Customer Service Rep.

Snohomish Aquatic Center
07.2018 - 08.2021

Barista

Cafe Cielo
01.2017 - 06.2020

GED -

Sky Valley ED. Center

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Madison Pierce