MADISON PIERSON
Conway,SC
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
ADVANCED MEDICAL SOULTIONS LLC
Myrtle Beach, SC
09.2024 - Current
- Developed strong relationships with customers through friendly interactions.
- Provided basic technical support related to office equipment such as computers or printers.
- Ensured that front desk area is clean and organized at all times.
- Handled cash drawer operations including deposits, withdrawals, refunds.
- Scheduled appointments for clients based on availability of staff.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Assisted with onboarding process by preparing new hire paperwork packets.
- Maintained updated records of customer interactions and transactions.
- Performed data entry into various computer systems accurately and efficiently.
- Developed strategies for improving customer service processes within the organization.
- Processed payments for services rendered according to established procedures.
Store Manager
Murphy USA
CONWAY, SC
04.2023 - 06.2024
- Identified opportunities for cost savings through waste reduction initiatives.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated and maintained store signage and displays.
Cashier Team Lead
Circle K
Conway, SC
04.2019 - 03.2022
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Coordinated with other departments when additional support was needed during peak hours.
- Identified discrepancies between actual sales figures and expected totals.
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Ensured compliance with all safety regulations while performing tasks.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Processed refunds and exchanges according to company policy.
- Performed daily opening and closing procedures for the register area.
Education
High School Diploma -
MARTINSBURG HIGH SCHOOL
Martinsburg, WV05-2019
Skills
- Customer service
- Data entry
- Technical support
- Appointment scheduling
- Cash handling
- Record keeping
- Employee training
- Team leadership
- Problem solving
- Time management
- Administrative skills
- Basic accounting
- Staff supervision
- Timesheet processing
- Team building and leadership
- New hire onboarding
- Attention to detail
- Revenue management
Certification
- SERVSAFE
Accomplishments
- BEST ROOKIE MANAGER
References
References available upon request.
Timeline
Front Desk Administrator
ADVANCED MEDICAL SOULTIONS LLC
09.2024 - Current
Store Manager
Murphy USA
04.2023 - 06.2024
Cashier Team Lead
Circle K
04.2019 - 03.2022
High School Diploma -
MARTINSBURG HIGH SCHOOL
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