Summary
Overview
Work History
Education
Skills
Timeline
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Madison Piper

Lawrence,KS

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at Grandstand. Excelled in building relationships and leveraging CRM databases to anticipate needs. Skilled in teamwork and customer service, achieving high client retention through exceptional account management. Actively expanded professional networks, driving lead generation.

Overview

4
4
years of professional experience

Work History

Account Manager

Grandstand
03.2022 - 12.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.


Sales Coordinator

Grandstand
05.2021 - 03.2022
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Provided customer service, addressing customer inquiries promptly and professionally.

Education

Bachelor of Arts - Communications

Santa Clara University
Santa Clara, CA
08-2020

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Excel
  • CRM databases

Timeline

Account Manager

Grandstand
03.2022 - 12.2024

Sales Coordinator

Grandstand
05.2021 - 03.2022

Bachelor of Arts - Communications

Santa Clara University

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Madison Piper