Madison Pitcox

Registered incoming ER patients in Epic system, maintaining accurate and updated records.

Facilitated patient discharge upon readiness to leave facility.

Determined cost estimates for visits when financial thresholds were not reached.

Collected co-pays as required.

• Processed insurance authorizations efficiently to ensure timely patient care.
• Verified patient eligibility and benefits through multiple insurance platforms.
• Collaborated with medical staff to gather necessary documentation for approvals.
• Resolved authorization issues by communicating effectively with insurance providers.
• Trained new team members on best practices for handling insurance authorizations.
• Assisted patients in understanding their coverage benefits, guiding them through the financial aspects of their care journey.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.