Madison Guillot
Raceland,La
Summary
Higher Education Beauty School professional with 10+ years of success in the customer service industry. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Future Professional Advisor
Paul Mitchell The School New Orleans
05.2024 - Current
- Meets with each Future Professional on a regular basis to provide guidance on attendance and academic requirements and takes advantage of all other coaching opportunities, including professional development and career planning
- Educates and guides Future Professionals regarding satisfactory academic progress, overtime charges, and drop policies, working closely with the financial aid department
- The Future Professional Advisor is aware that he or she cannot ask questions about or have specific knowledge of the Future Professionals’ tuition funding.
- Enhanced student satisfaction by providing tailored professional advice and personalized solutions.
- Guided Future Professionals through major life events, such as school enrollment planning and client management, with expert advice and support.
- Coordinated with other advisors to provide consistent advice on academic planning, classroom coverage, and learning criteria.
On Location Bridal Hairstylist
Wildflower Hair And Makeup
04.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Regional Admissions Leader
Paul Mitchell The School New Orleans & Paul Mitchell The School Baton Rouge
04.2021 - 05.2024
- Established partnerships with key community organizations, expanding outreach efforts to reach a broader range of prospective students.
- Developed strong relationships with high schools and community colleges, promoting transfer opportunities and dual enrollment programs.
- Enhanced the admissions process by streamlining application procedures and creating user-friendly online forms.
- Organized successful on-campus events such as open houses, campus tours, and information sessions to engage prospective students and their families.
- Facilitated smooth transitions for incoming students by collaborating with orientation staff on programming initiatives.
- Conducted thorough evaluations of applicants'' credentials, ensuring a fair and accurate selection process.
- Optimized financial aid packaging policies, helping more students afford their education while maintaining institutional goals.
- Assisted in developing strategic plans for diversity recruitment efforts, leading to increased representation from underrepresented populations among incoming students.
- Mentored new team members on best practices within the office of admissions operations, contributing to overall staff development and success rates.
- Improved response times for application decisions by effectively managing resources and prioritizing tasks during peak periods.
Regional Marketing & Career Placement Leader
Paul Mitchell The School New Orleans & Paul Mitchell The School Baton Rouge
10.2020 - 04.2021
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on recruitment events and assigned duties.
- Oversaw day-to-day activities of 40+ employees in school establishment, fostering inspiring atmosphere to optimize employee experiences.
- Reduced operational expenses by implementing cost-effective solutions and proactively monitoring budgetary allocation.
Cosmetologist
Brush a Blowdry Bar
06.2020 - 10.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Cosmetologist
Just 4 Him
09.2019 - 06.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Cosmetologist
To the T Salon
10.2018 - 08.2019
- Specialize in event hair and makeup
- Book and pre-book client’s appointments in Setmore Calendar System
- Contribute to social media and advertisement team to promote clientele growth
- Develop and apply new hairstyles and beauty treatments
- Recommend cosmetics, lotions, and gels to clients
- Cut, style, and color hair
- Wax.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Waitress Supervisor
Don’s Seafood
10.2016 - 08.2019
- Interview potential employees, as well as adding them into a POS system (NCR Aloha POS Systems).
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Education
Bachelor of Science - Business Administration
Nicholls State University
Thibodaux, LALouisiana Board Licensed Educator -
Paul Mitchell The School New Orleans
01.2021
Louisiana Board Licensed Cosmetologist -
Compass Cosmetology School
01.2018
High School Diploma -
Mount Carmel Academy
01.2016
Skills
- Service Orientation
- Client Engagement
- Adaptability
- Team Management
- Relationship Building
- Resilience and persistence
- Ethical behavior
- Training and mentoring
Certification
- LSBC Licensed Cosmetologist
- LSBC Licensed Cosmetology Instructor #1378260420
Timeline
Future Professional Advisor
Paul Mitchell The School New Orleans
05.2024 - Current
On Location Bridal Hairstylist
Wildflower Hair And Makeup
04.2022 - Current
Regional Admissions Leader
Paul Mitchell The School New Orleans & Paul Mitchell The School Baton Rouge
04.2021 - 05.2024
Regional Marketing & Career Placement Leader
Paul Mitchell The School New Orleans & Paul Mitchell The School Baton Rouge
10.2020 - 04.2021
Cosmetologist
Brush a Blowdry Bar
06.2020 - 10.2020
Cosmetologist
Just 4 Him
09.2019 - 06.2020
Cosmetologist
To the T Salon
10.2018 - 08.2019
Waitress Supervisor
Don’s Seafood
10.2016 - 08.2019
Bachelor of Science - Business Administration
Nicholls State University
Louisiana Board Licensed Educator -
Paul Mitchell The School New Orleans
Louisiana Board Licensed Cosmetologist -
Compass Cosmetology School
High School Diploma -
Mount Carmel Academy