Madison Plancsak

As a Shift Leader working for Walgreens, my day consists of many responsibilities and tasks.

• Assisted in training new employees on shift operations.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Supervised and led employees to maintain productivity and customer service levels.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Resolved customer complaints promptly and professionally.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
• Delegated tasks to employees and monitored activities and task completion.
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
• Upheld company standards and compliance requirements for operations.
• Coached team members to increase productivity and reduce workplace accidents.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

This job has provided me so many new opportunities and experiences as to which I have been able to learn and grow from. Being challenged with a new issue every day and seeing the effectiveness of my solutions has given me the confidence to reach for new opportunities and goals that I would have never thought I could achieve. When I am faced with difficult challenges, I am eager to find a resolution.

As a Sales Associate at Harbor Freight Tools, I was responsible for many jobs during my shift, such as:

Helping customers locate products and check store system for merchandise at other sites.

Training and developing new sales team associates in products, selling techniques and company procedures.

Maintaining customer satisfaction with quick and professional handling of product returns.

Increasing sales by offering advice on purchases and promoting additional products.

Applying security and loss prevention training toward recognizing risks and reducing store theft.

Organizing racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Offering replacement plans and promoting special membership pricing.

Assisting customers in-person as well as over the phone.

On a daily basis I offer our promotions and savings as well as our paid membership. I have sold many memberships throughout my 3 months of employment at Harbor

Freight.

As a Sales Associate working for Kohl's Department Stores, I had many responsibilities.

Maintaining a clean sales floor and straightening and facing merchandise.

Organizing store merchandise racks and displays to promote and maintain visually appealing environments.

Greeting customers and helping with product questions, selections and purchases, including in-store and e-service transactions.

Answering questions about store policies and addressing customer concerns.

Folding and arranging merchandise in attractive displays to drive sales.

Informing customers of current store promotions to encourage additional sales purchases.

On occasion, I would also work POS, fulfill BOPUS order, help with customer service, and restock and price merchandise. When I was assigned to these jobs, my responsibilities consisted of:

Helping customers complete purchases, locate items and join reward programs.

Using POS system to process sales, returns, online orders and gift card activations.

Checking pricing, scanning items, applying discounts, and printing receipts to ring up customers.

Issuing receipts and processing refunds, credits or exchanges.

Many times I had customers tell my managers that I was very helpful and had made their shopping experience easier and more pleasant. As a Seasonal Retail Sales Associate, my employment was to end after the holidays. In January of 2020, my hard work had been recognized and I was chose to become a part of the Kohl's team as a permanent employee. I accepted the offer and continued my hard work at Kohl's until I stopped my employment in June of 2020 due to the COVID-19 outbreak.