Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Poff

Boise ,ID

Summary

Dynamic professional with a proven track record at C+J Dirtworks, adept in worksite safety (OSHA certified) and excelling in customer relations. Leveraged computer proficiency and a high-energy attitude to mentor team members and enhance operational efficiency. Achieved significant improvements in project completion times and customer satisfaction rates.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Construction Laborer

C+J Dirtworks
Boise, Idaho
05.2022 - 02.2025
  • Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Operated equipment with strong focus on safety and ground communication.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Mixed cement with sand or water to create mortar for bricklaying applications.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Tended pumps, compressors or generators to provide power or heat or move materials.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Conducted regular maintenance checks on tools and equipment used onsite.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Followed safety guidelines when operating equipment.

Snowmaker

Bogus Basin Mountain Resort
Boise, ID
11.2019 - 03.2022
  • Maintained snowmaking equipment and monitored conditions to ensure optimal performance.
  • Broke and removed frost buildup and excess ice from products and machines using various hand tools.
  • Repaired, replaced and lubricated parts on snowmaking machines as needed.
  • Verified water flow rate, pressure settings and air temperature readings were accurate.
  • Assisted with installation of new snowmaking equipment when necessary.
  • Responded quickly to emergency situations requiring immediate attention.
  • Assisted with training new employees on proper operation of snow making systems.
  • Ensured proper alignment of snow guns and adjusted nozzles for maximum efficiency.
  • Provided assistance with setting up skiable areas in preparation for opening day.
  • Adjusted fan speeds, nozzles sizes, water pressures and other variables according to specifications.
  • Utilized computer software programs to monitor system performance remotely.
  • Ensured compliance with safety regulations at all times.
  • Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems.
  • Conducted regular maintenance on pumps, hoses, valves and other components used in the process.
  • Observed weather patterns and made decisions regarding timing of snowmaking efforts.
  • Inspected terrain daily for signs of erosion or other environmental damage.

Customer Service Representative

Fred Meyer
Boise City, ID
03.2020 - 06.2021
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Collected deposits or payments and arranged for billing.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Mountain View High School
Meridian, ID

Skills

  • Attention to detail
  • Worksite safety
  • Customer relations
  • Multitasking and organization
  • Computer proficiency
  • Negotiation strategies
  • Relationship building
  • High-energy attitude
  • OSHA certification

Certification

  • OSHA 10

Timeline

Construction Laborer

C+J Dirtworks
05.2022 - 02.2025

Customer Service Representative

Fred Meyer
03.2020 - 06.2021

Snowmaker

Bogus Basin Mountain Resort
11.2019 - 03.2022

High School Diploma -

Mountain View High School

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Madison Poff