Madison Poteat
Palm Bay,FL
Summary
Medical professional seeking a new opportunity outside of healthcare. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Known for reliability, adaptability, and strong problem-solving skills.
Overview
8
8
years of professional experience
Work History
Hospital Unit Coordinator
Health First Holmes Regional
09.2024 - Current
- Exhibits exceptional organization during hectic work flow.
- Handles confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improves patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Monitors office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
- Enters work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Conducts in-person greeting, welcome and orientation for newly admitted and transferred patients.
Patient Care Tech
Winchester Medical Center PACU
07.2022 - 08.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses and anesthesia staff with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed EKGs and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Certified Nursing Assistant
Winchester Medical Center
05.2017 - 08.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Floor Nurse
The Pediatric Center
05.2021 - 07.2022
- Assisted in patient evaluations to provide the most accurate treatment plans for behavior concerns, ADHD, Anxiety/Depression.
- Assisted MD with physicals for sports forms and school forms.
- Administered medications safely according to physician orders, closely monitoring for adverse reactions or interactions among drugs.
- Administering vaccines
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Faxing/calling other medical offices and scheduling appointments.
- Mentored new nursing staff, fostering a supportive environment for professional growth and development.
- Provided thorough patient education, ensuring understanding of diagnoses, treatments, and follow-up instructions.
- Increased efficiency in documentation by utilizing electronic health record systems effectively and accurately.
Operating Room Support Assistant
Virginia Commonwealth University Health
06.2020 - 05.2021
- Trained new support assistants, sharing knowledge of company policies, procedures, and software systems.
- Complied with all relevant regulations and guidelines to maintain a safe working environment at all times within the operating room setting.
- Played a crucial role in emergency situations by remaining calm under pressure and assisting surgical teams as needed to save lives or stabilize patients'' conditions quickly.
- Served as a resource and mentor for new Operating Room Assistants, providing guidance and support during their training period.
- Ensured proper handling of specimens through accurate labeling, documentation, and transportation to labs for analysis.
- Coordinated with biomedical engineering teams to ensure all surgical equipment was in proper working order, minimizing delays or complications during surgeries.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Supported surgeons by anticipating their needs and promptly providing required instruments during procedures.
- Effectively communicated with colleagues and patients, ensuring clear understanding of tasks and expectations.
- Managed daily inventory checks in the storeroom area to ensure adequate supplies were always available for upcoming procedures.
Education
Associate of Science - Health Science And Psychology
Virginia Commonwealth University
Richmond, VA01.2021
Associates of Health Science - Health Science
Lord Fairfax Community College
Middletown, VA12.2018
High School Diploma -
Millbrook High School
Winchester, VA06.2016
Certified Nursing Assistant License -
Dowell J. Howard
Winchester, VA05.2016
Skills
- Customer service
- Data entry
- Leadership
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Scheduling
- Professional communication
Timeline
Hospital Unit Coordinator
Health First Holmes Regional
09.2024 - Current
Patient Care Tech
Winchester Medical Center PACU
07.2022 - 08.2024
Floor Nurse
The Pediatric Center
05.2021 - 07.2022
Operating Room Support Assistant
Virginia Commonwealth University Health
06.2020 - 05.2021
Certified Nursing Assistant
Winchester Medical Center
05.2017 - 08.2024
Associate of Science - Health Science And Psychology
Virginia Commonwealth University
Associates of Health Science - Health Science
Lord Fairfax Community College
High School Diploma -
Millbrook High School
Certified Nursing Assistant License -
Dowell J. Howard
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