MADISON POWELL
Summary
A hardworking dedicated College student with great customer service and a serious work ethic. A positive worker who works well with others to conquer new goals daily. Strive daily to submit accurate work and am eager to learn.
Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
4
4
years of professional experience
Work History
Caseworker
Veritas-hhs
08.2024 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Caseworker
Maximus
09.2023 - 07.2024
- - ASSIST CUSTOMERS WITH QUESTIONS ABOUT THEIR CASES
- - PROVIDE GREAT CUSTOMER SERVICE
- - FILE PETITIONS
- - APART OF 95% and up club
- EMPLOYEE OF THE MONTH
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Facilitated client support groups to provide resources and assistance.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Streamlined documentation processes, increasing efficiency in caseload management.
Store Associate
Shoe Carnival
09.2022 - 09.2023
- - Employee of the month
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Team Member
Newk’s Eatery
09.2021 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
High School -
Whitehaven High School
08.2020
Associate Degree - undefined
Southwest Tennessee Community College
05.2024
Skills
- Licensed Certified Nurse Assistant
- Great communication skills
- Leadership skills
- Teamwork skills
- Problem-solving skills
- Analytical and Critical Thinking
- Listening skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Interpersonal and written communication
- Motivational interviewing
- Behavioral observation
- Professional boundaries
- Client engagement
- Service assistance and support
- Child placement assessments
- Case investigations
- Organizational skills
- Case file documentation
- Problem-solving
- Multitasking
- Conflict resolution
- Relationship building
Timeline
Caseworker
Veritas-hhs
08.2024 - Current
Caseworker
Maximus
09.2023 - 07.2024
Store Associate
Shoe Carnival
09.2022 - 09.2023
Team Member
Newk’s Eatery
09.2021 - 09.2022
Associate Degree - undefined
Southwest Tennessee Community College
High School -
Whitehaven High School
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