Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Pratt

Chadds Ford,PA

Summary

A versatile professional with an array of skills and a background in a range of industries. Dependable to deliver exceptional customer service and managing high-pressure situations in a fast-paced environment. Equipped with expertise in various fields of work that can be transferred to many careers. A college graduate with strong problem-solving abilities, a commitment to continuous learning, and a proven track record of adapting to diverse challenges.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Paraprofessional

CCRES
09.2024 - Current
  • Enhanced student support by delivering one-on-one assistance with the same student everyday in social, emotional, and academic areas
  • When my student wasn't present I would assist other students whose PCA's weren't there or I would be assisting in the life skills classroom
  • In the various situations I oversaw in the classroom and common areas I would monitor, enforce rules, and support the lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.

SUP/Kayak Instructor

Dewey Beach Water Sports
07.2023 - Current
  • Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
  • Delivered effective safety debriefings to guests to promote safe environment.
  • Developed personal knowledge of the Rehoboth Bay and Rehoboth/Lewes Canal to enhance quality programming on adventure trips.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special landmarks to enhance their experience out on the water.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • I learned a new POS system for scheduling of reservations and figure out complications with cancellations and overlaps in scheduling.
  • Answering phone calls and greeting those on the other end of the call with a friendly, up-beat energy to create memorable experiences.
  • Up-selling experiences and products was an aspect that I tried to excel in by maintaining a positive and upbeat personality along with creating good relationships with customers and creating chances for the best experience on vacation that they could have!

Assistant Pre-K Teacher

Warwick Child Care
11.2023 - 06.2024
  • Managed classroom of 15 pre-kindergarten students with diverse learning needs.
  • Collaborated with lead teacher and parents to provide a supportive learning environment.
  • Assisted with daily activities such as snack time, nap time, and outdoor play.
  • Utilized positive reinforcement techniques to promote good behavior and social skills.
  • Monitored student progress and communicated with parents about their child's development.
  • Implemented new ideas to the classroom to increase the classroom happiness as well as staff happiness.
  • Assisted lead teacher in the planning and implementation of daily lesson plans, ensuring alignment with state standards and curriculum objectives.

Bartender

Kutztown Tavern
08.2022 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Hostess

Kutztown Tavern
02.2022 - 07.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Restocked server stations when they were running low as well keeping on top of silverware to ensure there wasn't a lack of prepped dining ware for the customers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.

Animal Caretaker

Rover.com
01.2022 - 01.2024
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Documented observations of animal behavior and physical condition to track health and progress.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Produce Team Member

Giant Food Stores
06.2019 - 08.2020
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Collaborated with store management to align with objectives and provide quality produce.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

PCA

CCRES
03.2025 - Current

Education

Bachelor of Science - Psychology

Kutztown University of Pennsylvania
Kutztown, PA
08.2018 - 05.2022

Skills

  • Physical Labor
  • Guest Teaching
  • Positive Reinforcement
  • Effective Communication
  • Adaptive Equipment
  • Instructional Improvements
  • Positive guest interactions

Timeline

PCA

CCRES
03.2025 - Current

Paraprofessional

CCRES
09.2024 - Current

Assistant Pre-K Teacher

Warwick Child Care
11.2023 - 06.2024

SUP/Kayak Instructor

Dewey Beach Water Sports
07.2023 - Current

Bartender

Kutztown Tavern
08.2022 - 07.2023

Hostess

Kutztown Tavern
02.2022 - 07.2023

Animal Caretaker

Rover.com
01.2022 - 01.2024

Produce Team Member

Giant Food Stores
06.2019 - 08.2020

Bachelor of Science - Psychology

Kutztown University of Pennsylvania
08.2018 - 05.2022

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Madison Pratt