Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Madison Prior

Alameda,CA

Summary

Enthusiastic customer service professional eager to contribute to business success. Experience providing quality work and service to exceed customer and guest expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

Overview

4
4
years of professional experience

Work History

Crew Member

Trader Joe's
Alameda, CA
11.2023 - Current
  • Provided excellent customer service by greeting customers, answering questions, helping customers locate products, and offering recommendations and suggestions when appropriate.
  • Stocked and faced shelves in multiple departments to organize aisles and create visually appealing displays.
  • Provided customers with an attentive, accurate, friendly, and timely check-out experience.
  • Demonstrated excellent product knowledge by answering customer questions, leading demonstrations, and understanding a variety of dietary preferences and the products that align with them.
  • Resolved customer complaints in a professional manner.

Cashier

Whole Foods Market
Oakland, CA
06.2023 - 11.2023
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedules and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Farm Hand

Kalalea View Farm
Anahola, HI
02.2023 - 06.2023
  • Cultivated soil, sowed crops, and controlled weeds and pests using organic methods.
  • Processed harvested fruits and vegetables into powders, pickles, jams, and other shelf-stable goods.
  • Identified weeds, pests, and plants to determine application and selection of fertilizers and pesticides.
  • Harvested fruits and vegetables.
  • Prepared and filled customer orders.
  • Flipped garden beds to prepare for new planting.
  • Harvested vegetables to make ready for sale and consumption by picking, cleaning and packing with labels.
  • Achieved cost-savings by developing functional solutions to problems.

Art Director & Camp Counselor

Girl Scouts Of Northern California
Arnold, CA
05.2022 - 08.2022
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Developed individualized behavior management plans for campers with special needs.
  • Supervised field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Planned weekly activities schedule for assigned groups and facilitated smooth transitions for on-time arrival.

Cashier

Alameda Natural Grocery
Alameda, CA
03.2020 - 07.2021
  • Mentored new team members on POS system operation, customer service strategies and produce codes.
  • Memorized over 200 produce codes for a quick checkout process.
  • Helped customers locate items and place special orders.
  • Assisted with ordering for the bulk-bin system.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by connecting with customers, friendly service and knowledgeable assistance.
  • Learned Mercato (online shopping system) and grocery department positions and provided backup at key times.
  • Answered questions about store policies and addressed customer concerns.
  • Employee of the month.

Sales Associate

Sumbody Studio
Alameda, CA
01.2020 - 03.2020
  • Prepared merchandise for sales floor by weighing, wrapping, and tagging.
  • Scheduled and confirmed appointments.
  • Shared product knowledge with customers and prompted sales.
  • Created employee schedules based on scheduled appointments and employee availability.
  • Maintained records related to sales, returns, and inventory.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Bachelor of Arts - Environmental Studies

University of California - Santa Cru
Santa Cruz, CA
06-2026

Alameda High School
Alameda, CA
06-2020

Skills

  • Customer Relations
  • Honest and Ethical
  • Detail-Oriented
  • Relationship Building
  • Intermediate ASL
  • Calm Under Pressure
  • Conflict Management
  • Active Listening
  • Product Knowledge
  • Flexible Schedule
  • Positive Company Representation
  • Telephone Etiquette
  • Complex Problem-Solving

Affiliations

  • Jewelry making
  • Hiking and camping
  • Sustainable agriculture and organics

Timeline

Crew Member

Trader Joe's
11.2023 - Current

Cashier

Whole Foods Market
06.2023 - 11.2023

Farm Hand

Kalalea View Farm
02.2023 - 06.2023

Art Director & Camp Counselor

Girl Scouts Of Northern California
05.2022 - 08.2022

Cashier

Alameda Natural Grocery
03.2020 - 07.2021

Sales Associate

Sumbody Studio
01.2020 - 03.2020

Bachelor of Arts - Environmental Studies

University of California - Santa Cru

Alameda High School

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Madison Prior