Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Puglisi

Blaine,MN

Summary

Driven Barista/Customer Service Manager at Starbucks and experienced Server at Chili's Bar and Grill, I excel in fostering positive customer experiences and team collaboration. Leveraging exceptional customer service and time management skills, I adeptly handle high-pressure situations, ensuring customer satisfaction and loyalty. My proactive approach has significantly contributed to a harmonious team environment and efficient operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Coordinator/Administrative position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Server

Chili's Bar and Grill
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Barista/ Customer Service Manager

Starbucks
01.2020 - 07.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Education

High School Diploma -

Irondale High School
New Brighton
05.2017

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Exceptional customer service
  • Team Leadership
  • Customer Service
  • Time Management
  • Attention to Detail
  • Adaptable and Flexible
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliable and Dependable
  • Relationship Building

Timeline

Server

Chili's Bar and Grill
09.2023 - Current

Barista/ Customer Service Manager

Starbucks
01.2020 - 07.2023

High School Diploma -

Irondale High School
Madison Puglisi